Welcome Ambassador

WELCOME TO DIAMOND RESORTS INTERNATIONAL®

Diamond Resorts International® is a worldwide leader in hospitality and vacation ownership. We are committed to providing every member, owner and guest with the hassle-free, relaxing, memorable vacation holiday experience they deserve. We aim to consistently exceed expectations with high quality resorts and industry-leading hospitality.

DIAMOND RESORTS INTERNATIONAL®

Diamond Resorts International®, with its network of more than 300 vacation destinations located in 33 countries throughout the continental United States, Hawaii, Canada, Mexico, the Caribbean, South America, Central America, Europe, Asia, Australia and Africa provides guests with choices and flexibility as they design their dream vacation, whether they’re traveling an hour away or around the world. Our hassle-free, relaxing vacations give guests a truly memorable experience every time, for a lifetime.

ABOUT DIAMOND RESORTS CORPORATION

Diamond Resorts Corporation and its subsidiaries own, operate and manage vacation ownership resorts and, through resort and partner affiliation agreements, provide members and owners with access to 89 managed resorts, 163 affiliated resorts, 48 affiliated hotels and four cruise itineraries through THE Club® at Diamond Resorts International®. To learn more, visit DiamondResorts.com.
  
The Welcome Ambassador creates a warm welcome for arriving guests, interacting with guests in the lobby, promoting hotel facilities and F&B outlets and directing them to the Concierge. The Ambassador must be able to promote excellence, convey elegance and inspire luxury with the guest and fellow team members.
        
JOB RESPONSIBILITIES:

• Create an overall warm and inviting luxury atmosphere for all of our guests.
• Greet guests as they arrive to check-in at the resort and direct them to the Concierge.
• Anticipate guests’ needs, and respond quickly & professionally to all guest requests.
• Provide information on resort amenities and facilities.
• Oversee the processing of all Privilege Card members and airline miles for all of our guests.
• Communicate and partner with Sales and Catering managers on an individual basis to ensure preparation for group arrivals and departures.
• Maintain a professional appearance and a cordial attitude towards all guests and team members.
• Maintain a clean, pleasant and safe working environment.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
• Perform other duties as assigned.
• A more detailed job description is available upon request from the Human Resources Department.

      
QUALIFICATIONS

• One (1) year Front Desk experience in a hotel/hospitality environment.
• Knowledge of proper cash handling procedures.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.
• Previous experience in the vacation ownership or timeshare industry.
• Experience using hotel reservations software.

SKILLS

• Outgoing, friendly personality.
• Ability to work independently or with others as needed.
• Ability to handle the stress of high customer demand in a hospitality environment.
• Basic office administration skills (i.e., typing, filing, answering telephone calls).
• Basic math skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

       
Diamond Resorts International® offers:

• Excellent earning potential.
• Excellent benefits program including company matching 401(k).
• Eligibility for our tuition reimbursement program.
• Resort Privilege Program (eligibility for travel discounts).
• Industry leading training program.
• Fun working environment.
• Unlimited real growth opportunities.