Catering Server - Amway Center/Citrus Bowl

Major Areas of Responsibility

Service

• Completes steps of service to ensure utmost guest satisfaction
• Establishes rapport with guests/members
• Effectively uses suggestive and upselling techniques
• Always exceeds guest expectations
• Adheres to location appearance guidelines
• Acts with a sense of urgency and provides friendly, efficient service to teammates and guests
• Adheres to location appearance guidelines
• Understands and can describe menu offerings, packaging/presentation and pricing
• Responds to guest needs and requests

  Controls

• Maintains service areas
• Follows cash handling and tip reporting guidelines
• Employs good safety and sanitation practices
• Follows responsible alcohol service policies
• Accurately uses POS system
• Thoroughly completes all station set-up and breakdown responsibilities
• Communicates guest issues to management
• Adheres to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook

  Team

• Displays a positive attitude toward teammates and managers
• Helps fellow employees whenever necessary
• Always on time and ready to perform all required duties

  Job Requirements

• Lifts and transports up to 30 lbs.
• Frequently reaches, lifts, stoops, bends and cleans to maintain service areas
• Walks and stands during entire shift
• English reading, writing and math skills required
• Must be of legal age to serve alcohol and possess any required certifications
• Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
• Able to communicate effectively with managers, guests and teammates by speaking and comprehending English