Reservations Agent

Benchmark's company culture is central to our management philosophy. The company's stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Reservations Agent will handle all incoming reservation calls with efficiency an professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

Job Description:

CORE COMPETENCIES: Communication, Phone Etiquette, Teamwork, Decision Making, Customer Service/Relations

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

High school graduate or equivalent. Pleasant speaking voice Bilingual preferred. Previous reservations and PBX experience. Excellent written and verbal skills. Must be able to type accurately (30 words per minute).

ESSENTIAL FUNCTIONS:

Responsible for taking reservations and accurately inputting into the computer system. Answer inquiries of room rates, outlets and room locations. Interact with Group Rooms Coordinator on bookings. Activate “manual system” in the event of system downtime. Keep up to date with knowledge of phone system. Handle all guests' special requests in a professional manner. Post advance deposits and keep accurate records of deposits. Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.

MARGINAL FUNCTIONS:

Will be cross-trained and assist as needed in PBX and the Front Desk. Assist with mailings as needed. Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management.

ENVIRONMENT:

Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Comfortable ventilation with little circulation of air.