Member Service Representative / Call Center
- Employer
- CFE Federal Credit Union
- Location
- Lake Mary, Florida
- Salary
- Full time benefits are effective first day of hire.
- Posted
- Jul 05, 2016
- Closes
- Sep 03, 2016
- Industry
- Banking
- Category
- Call Center, Customer Service
- Contract Type
- Permanent
- Hours
- Full Time
****Must be available to work rotating Saturdays.****
Summary of Responsibilities:
- Answer incoming calls from member in response to account and product service inquiries.
- Process transfers/stop payment requests, general requests, and general account research as requested by members
- Promotes company products and services by regularly soliciting internal members for expanded business and referrals, to assist in the continuing growth of the credit union
- Promotes car sales and all Marketing campaigns
- Submits claims to the appropriate department and informs member of resolution.
- Provide instructional guidance to members re: use of automated systems, etc.
- Must be knowledgeable with interest rates, computation, and disclosure.
- Maintain a well-developed working knowledge of the complete line of products and services offered
- Must be able to work in a fast-paced, multitask environment.
- Must be organized and able to work accurately and efficiently.
- Must have excellent verbal communication skills and telephone etiquette.
CFE Federal Credit Union is an Equal Opportunity Employer