Customer Service Representative

Position Overview
The Results Associate assists customers and prospective customers with service, billing and technical concerns via email, phone, or chat, in accordance with The Results Companies policies and procedures. The Results Associate is responsible for taking appropriate action in providing quality and efficient customer service to customers, investigating account issues, responding to general inquires and following up with the customer.

Duties and Responsibilities

• Uses multiple computer applications to respond to customer needs
• Assists customer with basic troubleshooting and questions regarding product or account issues
• Documents customer calls in the database system; including resolutions, issues, and general notes
• Attends continuous training on product and procedural updates
• Maintain target levels of productivity and performance
• Helps maintain a good team and working environment
• Participating constructively in meetings
• Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques

Qualifications

• Must have excellent communication skills
• Previous customer service or call center experience preferred
• Proficient typing and computer navigation skills: typing speed of 25 WPM
• Superb listening, probing, negotiation and de-escalation skills needed
• Must be able to train full time
• Bilingual English / Spanish Preferred but not required

Requirements

• High school diploma or equivalent
• Must be 18 years of age or older and eligible to work in the United States
• Must be able to pass a criminal background screening as specified under The Results Companies guidelines

Additional Information
Benefits include, but are not limited to:

• Health care benefits
• Bonus incentives
• Strong leadership
• Opportunities for advancement
• Employee referral bonuses
• Paid training

Company Overview

Named the 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.