Collections Specialist
- Employer
- Martin Federal Credit Union
- Location
- Orlando, Florida
- Salary
- Competitive
- Posted
- Jul 20, 2016
- Closes
- Aug 20, 2016
- Industry
- Banking
- Category
- Administrative, Customer Service, Finance
- Contract Type
- Permanent
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
To preserve the Credit Union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral.
Essential Functions & Responsibilities:
40% Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
25% Analyzes financial situation of delinquent borrowers; takes action to repossess collateral when arrangements to bring the loan current are unsuccessful.
20% Ensure member files are kept updated and complete, and all required documents are filed
5% Prepares daily, weekly, and/or monthly reports on collection activity for management.
5% Testifies at legal proceedings as required.
5% Performs other job related duties as assigned.
Performance Measurements:
1. Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls to members upon generation of the delinquent notice.
2. Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts by collecting on accounts that are 90 days or more delinquent as assigned.
3. Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and insure collection activity is always within credit union policy and all relevant regulations.
4. To maintain accurate and complete records of all collection and recovery activity.
5. Accomplish all major duties and responsibilities according to Credit Union policies and procedures and federal and state laws and regulations.
Knowledge and Skills:
Experience Six months to two years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes
Symitar experience is a plus