Marketing Supervisor

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Diamond Resorts International®

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DIAMOND RESORTS INTERNATIONAL® OFFERS:

• Competitive Compensation
• Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
• Resort Privilege Program (eligibility for travel discounts)
• Industry Leading Training Program
• Eligibility for our tuition assistance program
• Real Opportunities for Growth!

If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering Vacations for Life® today!

MARKETING SUPERVISOR

SUMMARY:

The Marketing Supervisor is responsible for the leadership of up to 15 Marketing Agents including training and establishing & measuring performance goals and recognition programs. The Supervisor maintains a presence in the Marketing area, monitors telephone calls in order to ensure quality customer service, addresses team member requests for assistance, time & attendance, appearance and procedural compliance. The Supervisor also handles customer concerns, maintains records of escalated calls and supports production reports to the Marketing Manager.

RESPONSIBILITIES:

• Provide leadership to subordinate team members in department, to include training.
• Establish and measure performance goals & recognition programs.
• Develop team building ideas to create team bonding.
• Work with Marketing Manager to brainstorm and institute spiff & motivation ideas.
• Maintain a presence in the operational area.
• Monitor telephone calls to ensure quality customer service is provided.
• Address team member requests for assistance.
• Monitor time & attendance of team members.
• Ensure appearance and procedural compliance.
• Handle, resolve or elevate all customer concerns and complaints.
• Maintain records of escalated telephone calls.
• Review daily & weekly production reports with the Marketing Manager.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice the and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate office machinery (i.e., computer, copy machine, fax machine).
• Perform other duties as assigned.

QUALIFICATIONS:

• One (1) year of marketing experience in a similar environment.
• Previous experience as a Lead or Supervisor.
• Successful experience mentoring and managing a team.
• Advanced computer skills, to include Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.

SKILLS:

• Professional appearance and demeanor.
• Excellent internal & external customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

Confidential Interviews will be arranged if required.

Equal Opportunity Employer

* For more information call (407) 226-9521 and ask for Narineh