Attendant Toll Plaza

Orlando, Florida
Not Specified
Sep 10, 2016
Nov 09, 2016
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

SUMMARY: Provides exempliary guest service to guests arriving to the Toll Plaza and provides suggestive and persuasive up selling of parking products, and all financial responsibilities that accompany.


  • Up-sells guest transactions by using persuasive selling techniques to increase the sale of parking options; including Preferred Parking and/or Valet parking. Maintains a minimum average of upgraded parking sales set by management.
  • Processes parking pass transactions using established computer systems, or manual transactions and provides appropriate parking and park information to guests. Practices proper cash handling procedure to ensure accuracy at cash out.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Consistent attendance is a job requirement.

EDUCATION: High school degree or GED is required.

EXPERIENCE: One to three years in a cash handling position with face-to-face customer contact preferred. Second language a plus; or equivalent combination of education and experience.

CERTIFICATES, LICENCES, REGISTRATIONS: Valid Florida Drivers License preferred.

ON-THE-JOB TRAINING: Successful completion of OJT for Toll Plaza Attendant.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) stand; talk; hear; use hands to feel and touch objects; reach with arms and hands; stretch and turn from side to side; lift up to 50 pounds.
  • Specific vision requirements for this role include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) work in outdoor weather conditions to include direct sunlight, heat or cold.
  • Occasionally (1/3 of the time or less) be exposed to moderate to loud noise environments.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

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