Technical Specialist Payment Systems

Orlando, Florida
Not Specified
Sep 12, 2016
Nov 11, 2016
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

The Technical Specialist's role is to define the overall strategy and standardization, analyze and maintain payment systems software applications in support of the achievement of business requirements and needs. This includes testing, analyzing, implementing and supporting software programs and applications along with configuration management of payment systems and applications. The technical specialist will also research, design, document, and modify software specifications throughout the production lifecycle. The technical specialist will serve as a key contact with the user community for solving business issues as well as providing support and guidance to analysts and senior analysts on the working team.

  • Collaborate with internal partners in conceptualizing and development of new software programs and applications for payment systems and solutions.
  • Lead in the definition, development, and documentation of software's business requirements, objectives, deliverables, and specification on a project-by-project basis in collaboration with internal users and departments.
  • Liaise with other technical staff to assist in resolving problems with software products or company software systems related to payment systems at Parks Technology locations.
  • Provide support and guidance for various payment systems hardware and software upgrades.
  • Provide a system support role for day-to-day systems operations

SCOPE: Follow established Universal Parks Technology methodologies and provide input to improve practices. Use established development and support tools to meet Service Level Agreements. Use established project management tools to report project statuses for IT dashboards and reports and track time for approved projects. Work directly with Parks Technology management and participate in regular meetings with the user community and internal teams.

  • Microsoft Office
  • Systems and Business Analysis
  • Problem Solving and Decision Making
  • Excellent written and verbal communication skills
  • Customer Service Orientation
  • Analytical Thinking
  • Flexibility
  • Excellent organizational and project management skills
  • Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
  • Reasoning ability: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw conclusions.
  • Demonstrates a mature sense of urgency, ownership, can-do attitude to deliver results accurately and timely in a dynamic work environment
  • Ability to manage a high volume of detail with excellent accuracy.
  • Strong track record meeting targets and objectives.
  • Ability to work collaboratively with cross-functional peers.
  • Database foundations for modeling, configuration and information management.
  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
  • Results oriented with a history of problem resolution and prevention
  • Proven analytical and problem-solving skills

  • Bachelor's Degree in MIS, Computer Science, IT, Business is required.
  • Master's Degree in MIS, Computer Science, IT, Business is preferred.
  • Knowledge and technical understanding of payment systems is ideal.

  • Minimum 5-7 years of work experience in an IT Support function
  • Experience applying technical solutions to business needs required; or equivalent combination of education and experience.
  • Minimum 5 years work experience on projects for in-house application solutions and third party applications
  • Experience with payment systems and solutions in planning, execution of installations, integrations and upgrades supporting multi-location applications.
  • Technical and functional understandings of various Point-of-Sale systems and eCommerce sites which accept various forms of payment.
  • Database foundations for modeling, configuration and information management.
  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
  • Experience estimating project effort and maintaining project budgets
  • Media Entertainment industry experience strongly desired

  • The job is based in Orlando, Florida and requires 24x7 support, either on-call or on-site.
  • Able to interface and influence at all levels of an organization
  • Ability to communicate effectively to business and IT technical teams
  • Demonstrated ability to handle multiple projects and initiatives simultaneously
  • Demonstrated negotiation and problem resolution skills
  • Ability to travel for training, conferences or to supported business locations.
  • Familiarity with Resource Scheduling; Asset Management; Security & Crisis Management; Facility Services; systems and concepts
  • Familiarity with enterprise system rollouts

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