Call Center Representative

Position summary

Responsibilities

• Data entry of B2C reservations into central reservation ticketing system. 
• Communicates with other departments to calendar programs/events as needed. 
• Answers questions (B2C) in regards to rates, promotions and offers. 
• Process and ship ticket orders. 
• Refers clients to the appropriate Sales Manager for negotiations and contracting. 
• Use proper grammar, communication, & tools to effectively and efficiently handle customer inquiries and/or service issues.
• Daily manages  the central reservation ticketing system’s inventory. 
• Creates performances and completes ticket testing for new products. 
• Creates and generates reports for advanced bookings, performance inventory, local and toll free call data, agents (call) performance, etc.
• Provides information and generates sales of group and individual tickets and vacation packages through telephone and in-person contact.
• Qualifies business (telephone) leads for KSCVC and NASA. 
• Refers leads to appropriate market segment. (i.e. hotel, military, youth, vacation packages). 
• Upsells products, matching the client to the proper ticket/program/promotional offering. 
• Closes the sale and inputs bookings into central reservation system.
• Captures demographic/trend information.
• Troubleshoots and refers clients to upper management when required.

Qualifications

EDUCATION:
High School

Area of Study:
High School/College Analytics, Sales & Customer Service training

May additional equivalent experience above the required minimum substitute for the selected level of education:
Yes 

WORK EXPERIENCE:

• Three to five years experience preferred in professional call center or communications field.
• Three to five years experience preferred in managing inventory and creating and analyzing reports.

May additional equivalent education above the required minimum substitute for the selected level of experience
Yes