Entrance Ops - Ticket Sales Associate

Orlando, Florida
Not Specified
Sep 22, 2016
Nov 21, 2016
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Are you energetic, confident, and highly motivated? If the answer is yes, then a career as a Ticket Sales Associate is the position for you! Ticket Sales Associates earn a guaranteed hourly wage and have the opportunity to earn extra money in commission. Ticket Sales Associates build relationships with our guests by understanding their needs, making recommendations on the best ticket options to meet those needs and identifying the opportunity to add value and increase product awareness.

Ticket Sales Associates at Universal Orlando are responsible for:

  • Engaging guests by asking open ended questions to identify the guests' need and provide assistance with selection of ticket media.

  • Using suggestive selling and up selling techniques and providing accurate and current information regarding various product offerings and entitlements while meeting established sales goals.

  • Processing transactions for the sales of park admissions media, annual pass products and other offerings while practicing proper cash handling procedures and ensuring the accuracy of funds.

  • Providing relevant park information to guests as well as engaging in positive guest interactions with all guests.

  • Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policies, procedures, training and Team Member involvement activities.

  • Performing other duties as assigned.

To perform the role of a Ticket Sales Associate successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Consistent attendance and punctuality is a job requirement.

  • High school diploma or GED required.

  • Associate's degree (AA) or equivalent from two year college or Technical school preferred.

  • One to three years in a sales position with face-to-face customer contact preferred.

  • Six months to one year prior cash handling experience preferred.

  • Second language a plus; or equivalent combination of education and experience.

  • Ability to work with a large team in a fast paced environment.

  • Ability to adapt to change as required and respond to such change in a positive manner.

  • Ability to work outdoors.

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the Ticket Sales Associate job.

  • While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; talk; hear audible alarms, and voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; reach, pull, push with hands and arms below head, repeat motions more than twice per minute; repetitive use of an input device-a keyboard or mouse-in a steady manner; use close vision with or without corrective lens (clear vision at 20 inches or less); use distance vision with or without corrective lens (clear vision at 20 feet or more); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); work in small or tight spaces i.e. manholes or work pits.

  • The individual is frequently required to walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); sit for prolonged periods of time; lift/push up to 10 pounds with control; use color vision (ability to identify and distinguish colors; use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); use depth perception (vision, ability to judge distances and spatial relationships); work in varied light conditions including low or diminished lighting.

  • The individual is occasionally required to reach, pull, push with hands and arms above head.

The work environment characteristics described below are representative of those an individual encounters while performing the essential functions of the Ticket Sales Associate job.

  • While performing the duties of this job, the individual is regularly exposed to outdoor weather conditions to include direct sunlight, heat or cold.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

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