Claim Representative - Auto Liability

AAA Auto Club Group
Tampa, Florida
Not Specified
Sep 23, 2016
Nov 22, 2016

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

An affiliate of The Auto Club Group, this position is part of Auto Club Insurance Company of Florida (ACICF), a Florida-based insurance company that understands the importance of protecting your most valuable possessions. 

Headquartered in Tampa, Florida, ACICF is the only insurance company to provide Floridians with home and auto coverage in a single contract.

ACICF was founded to bring the experience and service of AAA to Florida by providing a unique insurance product tailored to the long term needs of Floridians.


Primary Duties and Responsibilities (details of the basic job functions):

Our Claims Representatives work independently to perform detailed and highly complex claim functions. Investigating, evaluating and settling Auto Property Damage claims.


Preferred Qualifications

  • Associate's degree in Business Administration, Insurance or a related field or the equivalent in related work experience
  • Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
  • CPCU coursework or designation
  • Subrogation experience in a property/casualty insurance company
  • Strong negotiation skills

Experience to include:

  • Investigating auto accidents
  • Servicing customers in need following auto accidents
  • Analyzing and problem solving
  • Organization and planning
  • Decision making
  • Coordination and collection of data to handle subrogation opportunities on multiple claims from one event
  • Basic PC software skills (Word, Excel etc.)


Work Environment:

  • Works in a temperature controlled office environment


Required Qualifications (these are the minimum requirements to qualify):

  • Must possess a current and valid Florida 620 adjuster license
  • Experience as a Claim Representative, a Public or Private Investigator, or equivalent or a minimum of one year experience as a Claim Associate within identified area (e.g. casualty, auto physical damage, homeowners).  


Experience in the investigation, evaluation and settlement of claims to include:

  • Auto no-fault claims including automobile market evaluations and the preparation of auto repair estimates


Experience to include:

  • Third party collections
  • Complex claim investigations
  • Negotiation of claim settlements


Investigation experience to include:

  • Securing and evaluating evidence
  • Determining the existence of possible criminal actions
  • Assisting in the preparation of court proceedings


Knowledge to include:

  • Negligence law
  • No-fault law
  • The fair trade practices act as they relate to claims
  • Auto components and repair techniques
  • Medical terminology and human anatomy
  • Criminal law
  • Court procedures
  • Subrogation procedures and processes
  • Intercompany arbitration


Demonstrated skill in:

  • Organization and planning
  • Analyzing and problem solving
  • Written communications to include record keeping and report preparation


Ability to:

  • Use automated processing and computer systems, including basic PC software skills
  • Effectively respond to questions/concerns
  • Communicate effectively with others in a work environment, with the Public, law enforcement personnel and vendors
  • Provide technical expertise to Claims department on suspected insurance fraud
  • Process time sensitive data and information from multiple sources
  • Make decisions based on data
  • Communicate decisions to a broad audience
  • Research analyze and interpret subrogation laws in various states
  • Prioritize work
  • Work under pressure to meet deadlines
  • Willingness to travel outside of assigned territory which may involve overnight stay
  • Willingness to work evenings or Saturday
  • Valid State Driver's License


The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!

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