Customer Service Rep

32824, Orlando
$ 18 Hourly
Sep 27, 2016
Nov 26, 2016
Full Time
Career Level
Entry Level

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

  • Answers incoming calls and makes any necessary follow up outbound calls.
  • Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
  • Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
  • Researches and resolves customer issues.
  • Processes and fills out multiple types of electronic forms.
  • Performs data entry.
  • Documents phone calls and actions in the database.
  • Receives and processes account update requests from inbound phone calls.
  • Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
  • Helps other departments with their tasks when inbound call volume is low.
  • Maintains an above average attendance record.
  • Meets or exceeds productivity standards.
  • Completes daily task in compliance with established policies and procedures.

Required Experience:  

Required Education and Experience

  • High school diploma or GED is required.
  • Passage of a standardized test, indicating rudimentary skills in data entry, writing, math skills and language skills
  • Ability to learn and operate computer software programs for accessing and controlling CSC/VPC systems or ITS field devices with strong computer and data entry skills
  • Outstanding verbal communication skills (phone etiquette).
  • Detail oriented, ability to multi-task, and highly organized.
  • Able to sit for up to 4 hours at a time.
  • Must demonstrate regular and predictable attendance for assigned shift.

Preferred Education and Experience

  • Prior customer service or Call Center experience preferred.


Medical, Dental, and Vision offered, plus Life and Disability, with a 401K and company matching

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