Customer Service Rep

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

• Answers incoming calls and makes any necessary follow up outbound calls.
• Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
• Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
• Researches and resolves customer issues.
• Processes and fills out multiple types of electronic forms.
• Performs data entry.
• Documents phone calls and actions in the database.
• Receives and processes account update requests from inbound phone calls.
• Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
• Helps other departments with their tasks when inbound call volume is low.
• Maintains an above average attendance record.
• Meets or exceeds productivity standards.
• Completes daily task in compliance with established policies and procedures.

Required Experience:  

Required Education and Experience

• High school diploma or GED is required.
• Passage of a standardized test, indicating rudimentary skills in data entry, writing, math skills and language skills
• Ability to learn and operate computer software programs for accessing and controlling CSC/VPC systems or ITS field devices with strong computer and data entry skills
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Able to sit for up to 4 hours at a time.
• Must demonstrate regular and predictable attendance for assigned shift.

Preferred Education and Experience

• Prior customer service or Call Center experience preferred.

Benefits:

Medical, Dental, and Vision offered, plus Life and Disability, with a 401K and company matching