Supv, Processing

Tampa, Florida
Not Specified
Sep 30, 2016
Nov 29, 2016
StreetLinks Lender Solutions offers an innovative and differentiated suite of valuation solutions and appraisal services for mortgage industry professionals nationwide. Our commitment to quality and service, combined with our unique partnership approach to clients and appraisers, sets us apart as the nation's premier appraisal management company (AMC). At StreetLinks, we believe in producing valuation solutions that are number one in quality and service. Today, with the full support of Assurant, we continue to expand and enhance our appraisal services to maintain the highest level of quality available on the market while serving as a true solution partner to our clients and appraisers. Our companies strive to bring innovation and positive change to the industry, working together to deliver a comprehensive suite of valuation solutions that covers the loan cycle from origination to final collateral disposition.

We have a position open in Tampa, FL, for a Supervisor, Processing. The Processing Supervisor assists Processing Management in the oversight of day to day functions within the Processing Department by managing support systems; handling service related escalations; supporting the execution of policies and standard operating procedures; identify trends and opportunities for improvement; develop and deliver reporting to Management; support effective and compliant operations. Key Responsibilities
  • Assist Management as needed in overseeing the day to day operations including, but not limited to: scheduling, payroll, performance evaluations, auditing processes, special project research, training, disciplinary policies, and control center management.
  • Monitor individual and department daily production reporting including but not limited to: phone metrics, daily production summary, daily operating summary, etc. to ensure successful operation of the department.
  • Collaborate with Client Advocates and Area Sales Managers in providing recommendations to Processing Management for training, coaching and mentoring of new hires and existing associates.
  • Build and maintain a skilled, successful, and motivated team through coaching, mentoring and training.
  • Collaborate with Organizational Performance and StreetLinks University to develop and deliver performance results.
  • Collaborate with Client Advocates and Area Sales Managers to evaluate and recommend CSOP modifications
  • Collaborate regularly with other department supervisors to identify efficiency opportunities.
  • Inform department manager of all employee issues or department concerns as they arise.
  • Ensure implementation of protocol, policies and procedures which ensure clients' expectations are met or exceeded.
  • Encourage and promote the understanding of departments with which Processing interacts.
  • Conduct task time studies on the team to ensure performance standards are in line with business needs.
  • Perform staff evaluations and make recommendations regarding performance – Monthly, Quarterly and Annually.
  • Hold regularly scheduled meetings to provide associates with goals, objectives, reinforce current directives.
  • Other duties as assigned.
Basic Qualifications
  • High School Diploma or GED required.
  • Minimum 1 year of Management/Leadership Experience.
  • Minimum 2 years using Microsoft Outlook, Word, Excel, data-entry, and internet.
Preferred Qualifications
  • College Degree Preferred
  • Industry knowledge
  • Communicates effectively both orally and written
  • Ability to handle multiple priorities and meet deadlines in a fast paced environment
  • Ability to interact with peers and managers with tact and diplomacy
  • Team spirited, but able to work individually as well
  • Good time management skills


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