Manager Software Development - Advanced Tech (Universal Creative)

Orlando, Florida
Not Specified
Oct 01, 2016
Nov 30, 2016
Universal Creative is the planning and development division of Universal Parks and Resorts™, which is one of the many businesses within NBCUniversal™. We are ideally situated in Orlando, Florida, which has become widely known as the theme park and resort capital of the world. We are responsible for the design, development, and delivery of all resort and theme park concepts for all of Universal vacation destinations worldwide - Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as new destinations planned for Europe, Asia, and the United Arab Emirates. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world.

We rarely wear suits. We think pop culture is fascinating and newsworthy. We are aware that possibilities are not limited by today's realities. We know that everyone has good ideas (and the occasional bad one as well). We know that the world is large and varied, and that we touch all of it. We know that most high school guidance counselors don't know our jobs exist. We know that if this were easy, everyone would be doing it. We know that there is an eclectic assortment of talented people from various professional backgrounds at the heart of Universal Creative. In addition, we embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. We are a diverse group, but united by a common goal: to dream and deliver the best possible out-of-home entertainment for people from every walk of life. In order to make that happen, Universal Creative relies on collaboration, hard work, synchronicity, a bit of luck, and a bunch of talented, experienced people who do not let ego and turf stand in the way of brilliance. We depend on a team of people who understand the task, the business implications, and refuse to be defeated by the challenge to fuse fantasy with physics. Universal Creative embraces 'The Universal Way' by not just meeting guest expectations, but exceeding them, every time. Will you share your unique ideas, excitement, enthusiasm and fun in an effort to create extraordinary moments for our guests?

You are the creative genius behind our software development. As the Software Development Manager you may be designing or purchasing software and integrating applications to support Universal Creative business requirements - meet and exceed guest expectations every time. Whether you are leading the team in coding or managing vendors, you support all software programs and applications at UPR

  • Responsible for research, analysis, design and implementation of applications, systems and components to provide immediate and long term solutions that will improve operational reliability, safety and serviceability through improved diagnostics and engineering approved software and hardware revisions.
  • Research, select and manage vendors in the production of software applications.
  • Research and design computer systems to handle closed loop network systems including human maintenance interfaces and ride and show network inputs.
  • Responsible for the troubleshooting and repair of large server computer systems including cloud-based storage and systems, fiber optic systems, wireless access points and Ethernet based systems.
  • Responsible for utilizing a systematic approach to researching database options to handle large data volumes with capability to scale.
  • Responsible for Testing, Commissioning and performs modifications to software systems as directed by management or engineering.
  • Document and/or review vendor documentation for newly created systems and create Standard Operating Procedure documentation where appropriate.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Responsible for the creation of a software system that is in daily use across the resort critical to Guest Satisfaction (GSAT) efforts that is linked to multiple venues throughout the property.

  • Advanced Vendor Management & Negotiating.
  • Deep understanding of various database technologies
  • Web User Interface Analysis and Usability Testing
  • Web Programming: Front End Technologies: HTML, CSS, DHTML, Javascript and Javascript frameworks
  • Strong Photoshop and image optimization skills
  • Strong understanding of UX/UI design, Up to date with latest user experience design trends
  • Experience with Mobile Platforms, particularly iOS, Android, Windows
  • Experience with Analytics solutions, standards-compliant code
  • Strong troubleshooting skills
  • Ability to 'think outside the box' to deliver creative solutions to challenges.
  • Excellent Customer Focus
  • Strong Communication skills
  • Strong Team orientation and excellent interpersonal skills
  • Critical Thinking and Problem Solving Skills
  • Self-Motivated, particularly with regards to maintaining technical skills
  • Ability to meet deadlines, multi-task, and work under pressure.
  • Passionate about coding world-class web and mobile solutions

EDUCATION: Bachelor's degree required, Computer Science and/or data analytics majors. Advanced degrees preferred.

  • 5-7 years programming and/or managing developers and/or vendors in the creation of large data-driven systems; or equivalent combination of education and experience.
  • Experience with various forms of databases including internet of things, big data collection, reporting & analysis and real-time decision-making.
  • Experience with both on-premise and cloud solution architecture and delivery.

  • Some travel required (less than 10%)
  • Significant vendor management

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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