Lead Event Guide

Orlando, Florida
Not Specified
Oct 04, 2016
Dec 03, 2016
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

SUMMARY: The Event Operations Lead is primary responsible for assisting the Sales and Marketing, Production and Entertainment departments in executing internal and external Special Events. They are responsible for maintaining the operation overall event's operation and providing work direction team members to ensure Guest and Team Member safety, positive guest interactions, and daily staffing levels.


  • Oversees the execution of all marquee, productions and Special Events around the resort. Acts as the first point of contact for Team Members, Guests and interdepartmental partners in the absence of the Supervisor. Responsible for the consistent execution of safety, Guest Service, and operational standards. Must be able to perform all functions of an Event Guide.
  • Provides verbal and written feedback for Team Member development, recognition and performance improvement. Completes Team Member Observations Reports to support managerial and supervisory documentation. Demonstrates professional and clear written and verbal communication. Completes all administrative assigned tasks (daily lead journals, projects, etc.)
  • Conducts daily shift meetings and aids in the dissemination of general and department specific communication. Ensures that daily staffing levels and rotations are adjusted according to event requirements. Observes and directs Team Members compliance with wardrobe and grooming standards.
  • Demonstrate and ensures proper usage, storage, and maintenance of all equipment/materials (barricades, flat bottom, signage, etc.)
  • Observes and coaches to ensure all Team Members are following proper safety guideline for lifting and transporting equipment/materials around the resort. Adheres to all safety requirements when operating company vehicles which include but not limited to- (Forklift, Lull, Trucks, Golf Cart, etc.). And adheres to all Guidelines when overseeing the escorting or directing of vehicles into the park and around property.
  • Trains and coaches Team Member performance. Assists with updating training manuals, playbooks, and post-event mortems. Provides on the job training and assists with the administration of
  • OJT testing, recertification's and updates. During peak park operations, assist with Entrance Operation Departments (such as Guest Services and Turnstiles).
  • Understand and actively participate in Environmental, Health &Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Perform other duties as assigned.


Responsible for managing Events and Crowd Control. Must be able to communicate efficiently with management to ensure Events are being executed and standards are met along with team member and guest satisfaction needs


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

To perform this job successfully, an individual must be able to perform each essential

duty satisfactory. Must be at least 18 years of age. The requirements listed below are

representative of the knowledge, skill, and/or ability required. Completion of UO Lead

Training Program within 120 days of assignment.

Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential functions.

Consistent attendance is a job requirement.


  • High School degree or GED.


  • 0 – 1 Year: Employed with UO for a minimum of 90 Days Preferred.
  • 6 Months to one year experience providing work direction; or equivalent combination of education and experience.


  • Valid Florida Driver's License required.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) stand for prolonged periods; walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; balance; reach, pull, push with hands and arms below head; repeat motions more than twice per minute; lift up to 25-50 pounds with control; push up to 50-100 pounds with control; use close vision with or without corrective lens (clear vision at 20 inches or less); use distance vision with or without corrective lens (clear vision at 20 feet or more); use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); work in varied light conditions including low or diminished lighting; maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); use their ability to smell.
  • Frequently (1/3 to 2/3 of the time) stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above head; work in an environment with flashing lights including strobe lamps.
  • Occasionally (1/3 of the time or less) work in an environment subject to vibrations; climb stairs / ladders; repetition-using an input device-a keyboard or mouse-in a steady manner; work in small or tight spaces; work in confined spaces i.e. manholes or work pits.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) work in wet, humid conditions (non-weather); work in outdoor weather conditions to include direct sunlight, heat or cold; work in extreme cold (non-weather); work in extreme heat (non-weather).
  • Frequently (1/3 to 2/3 of the time) use an extendable boom forklift (lull); use a forklift (sit down).
  • Occasionally (1/3 of the time or less) work oils/fuels; work with toxic or caustic chemicals, hazardous chemicals, fluorescent lamps or batteries; work with aerosols (spray paints, brake cleaner); be exposed to bodily fluids (blood, vomit); transport fuels or compressed gases; use a motorized company vehicle or a leased or personal vehicle for company business; work on water attractions or yachts.
  • While performing the duties of this job, the noise level in the work environment is loud (examples: noise when raised conversation is needed).

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

Universal elements and all related indicia TM & © 2015 Universal Studios. © 2015 Universal Orlando. All right reserved. EOE
To apply for this position please CLICK HERE