Phone Receptionist

Altamonte Springs, Florida
Not Specified
Oct 05, 2016
Dec 04, 2016

The Phone Receptionist answers all incoming phone calls and directs them to the appropriate areas within Physician Associates phone standards. He/she schedules/reschedules and confirms appointments for patients in a pleasant manner following established guidelines/standards. He/she assists with other activities as necessary.

Job Responsibilities

  1. Answers all incoming phone calls within standard in a pleasant, professional manner. Schedules and confirms routine appointments; responds to questions or refers to the appropriate staff member when applicable.

  2. Identifies emergency or urgent calls following Physician Associates guidelines. Communicates all patient problems to Team Leader and/or Office Manager.

  3. Performs additional duties related to health center needs as required.

  4. Maintains specific health center directories as assigned.

  5. Works effectively as a member of the patient care team and contributes suggestions for improving unit and organizational operations.

  6. Adheres to Physician Associates phone standards. Understands phone calls will be monitored randomly by silent monitoring for quality and content.

Physical Requirements

  1. Ability to see, hear, speak and write clearly.

  2. Ability to sit for several hours at a time.

  3. Ability to work on a computer.

  4. Ability to travel to other health centers.

  5. Ability to lift minimally.

  6. Ability to perform fine motor functions.

  7. Ability to tolerate periods of high stress.

Education & Experience Requirements

  1. High school diploma or GED. Experience can substitute for education.

  2. Previous experience in a physician's office, clinic or hospital.

  3. Medical terminology knowledge.

  4. Experience scheduling health care appointments.

  5. Customer service experience.

  6. Familiarization with computers.

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