Welcome Ambassador

Join one of the fastest growing vacation ownership companies in the world,

Diamond Resorts International®
 

Improving Lives Through the Power of Vacations!

Diamond Resorts International® offers:

• Excellent Compensation Plan
• Fantastic Employee Benefits after 30 days of hire 
• Company matching 401K
• New Company Acquisitions worldwide
• Resort Privilege Program (eligibility for travel discounts)
• Career growth opportunities

WELCOME AMBASSADOR

SUMMARY:

The Welcome Ambassador creates a warm welcome for arriving guests, interacting with guests in the lobby, promoting hotel facilities and F&B outlets and directing them to the Concierge. The Ambassador must be able to promote excellence, convey elegance and inspire luxury with the guest and fellow team members.

RESPONSIBILITIES:

• Create an overall warm and inviting luxury atmosphere for all of our guests.
• Greet guests as they arrive to check-in at the resort and direct them to the Concierge.
• Anticipate guests’ needs, and respond quickly & professionally to all guest requests.
• Provide information on resort amenities and facilities.
• Communicate and partner with Sales and Catering managers on an individual basis to ensure preparation for group arrivals and departures.
• Maintain a professional appearance and a cordial attitude towards all guests and team members.
• Maintain a clean, pleasant and safe working environment.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Maintain the highest standards of professionalism when interacting with fellow team members as well as prospects, members, owners, and guests.
• Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
• Perform other duties as assigned.

QUALIFICATIONS:

• One (1) year Front Desk experience in a hotel/hospitality environment.
• Knowledge of proper cash handling procedures.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.
• Previous experience in the vacation ownership or timeshare industry preferred.
• Experience using hotel reservations software preferred.
•  
• Outgoing, friendly personality.
• Ability to work independently or with others as needed.
• Ability to handle the stress of high customer demand in a hospitality environment.
• Basic office administration skills (i.e., typing, filing, answering telephone calls).
• Basic math skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

 If you are passionate about providing a product that you believe in, then partner with a global leader in the hospitality industry and start delivering Vacations for Life® today!  

Diamond Resorts offers a very competitive benefits package and a FUN work environment!

Confidential Interviews will be arranged if required.

Equal Opportunity Employer

For more information call (407) 226-9521 and ask for Narineh