Attractions - Team Captain

Orlando, Florida
Not Specified
Oct 08, 2016
Dec 07, 2016
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

SUMMARY: Oversees the daily operation and is the first point of contact for team members, guests, and interdepartmental partners in the absence of a Lead or Supervisor. Monitors the operation to ensure guest and team member safety, positive guest interactions, capacity goals and maintains the daily labor budgets. Accountable for training related functions including: scheduling new hire on-the-job training, re-certification and compliance training.


  • Performs all operational duties related to the daily opening and closing of venues in the absence of the Lead. Completes opening and closing checklists for operational readiness, inspects the work environment including: equipment, loading gates, lap bars, vehicle or rides and ensures operational safety. Evacuates the venue when necessary.
  • Responsible for overseeing new hire training and is the first point of contact for new team members. Schedules on-the-job training, works closely with Leads and Trainers to ensure that team members have successfully completed their training plan. Monitors trainees throughout their on-boarding and training to ensure operational proficiency. Meets with team members to review their training progress, addresses concerns, documents training related issues, administers testing and signs off on the successful completion of training and testing.
  • Responsible for the consistent execution of guest service, operational standards and motivating team members to safely deliver ride capacity. Coaches performance, conducts daily shift meetings and safety spot talks and documents performance utilizing the Lead Observation Report. Orders and maintains operating supplies, tracks attendance infractions, reviewing and/or edits Kronos to ensure that time is properly entered based on job code and functional area. In the absence of a Supervisor will approve daily scheduling request changes.
  • Ensure daily staffing levels and rotation schedules are adjusted according to park attendance. Maintains daily Ride & Show reports, overtime reports, and safety checklists. Monitors and reports deficiencies in show quality and facilities. Aids in the dissemination of general company and venue or area specific forms of communication. Effectively applies the UO service model of Look, Focus, Act to satisfy and resolve the needs of the guests and the team members.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

  • Must be at least 18 years of age.

Consistent attendance is a job requirement.


  • High school degree or GED is required.


  • 1 to 3 years; or equivalent combination of education and experience.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) stand or walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk, hear audible alarms, voice commands with background noise; reach, pull, push with hands and arms above/below head; repeat motions more than twice per minute; maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).
  • Frequently (1/3 to 2/3 of the time) use hands and fingers to grip, pinch, handle or feel objects, tools or controls; climb stairs / ladders; work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet; balance; lift/push up to 25 pounds with control; work in varied light conditions including low or diminished lighting; work in small or tight spaces.
  • Occasionally (1/3 of the time or less) sit for prolonged periods; stoop, kneel, crouch or crawl; work in an environment subject to vibrations; use repetition-using an input device-a keyboard or mouse-in a steady manner; work in an environment with flashing lights including strobe lamps; smell.
  • Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) work in outdoor weather conditions to include direct sunlight, heat or cold.
  • Frequently (1/3 to 2/3 of the time) work in wet, humid conditions (non-weather).
  • Occasionally (1/3 of the time or less) be exposed to bodily fluids (blood, vomit); work in an environment with loud noises (noise when raised conversation is needed).

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

Universal elements and all related indicia TM & © 2015 Universal Studios. © 2015 Universal Orlando. All right reserved. EOE
To apply for this position please CLICK HERE