Reservations Specialist

Location
Orlando, Florida
Salary
Competitive Compensation
Posted
Oct 10, 2016
Closes
Oct 27, 2016
Ref
IRC15912
Industry
Hospitality
Contract Type
Permanent
Hours
Full Time

Join one of the fastest growing vacation ownership companies in the world,

Diamond Resorts International®

Imagine a Career Focused on Improving Lives Through the Power of Vacations!

DIAMOND RESORTS INTERNATIONAL® OFFERS:

  • Competitive Compensation
  • Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry Leading Training Program
  • Eligibility for our tuition assistance program
  • Real Opportunities for Growth!

If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering Vacations for Life® today!

RESERVATIONS SPECIALIST (CUSTOMER SERVICE)

SUMMARY:

The Reservations Specialist is a key member of our Owner Services & Reservations Operations team. The Reservations Specialist is responsible for servicing a large volume of inbound calls from timeshare owners and rental guests, providing exceptional customer service and processing various reservation and payment transactions.

RESPONSIBILITIES:

  • Service a large volume of inbound calls daily, providing exceptional customer service.
  • Process owner reservations, annual maintenance fee payments and mortgage payments.
  • Process rental reservations.
  • Accurately query and input data in a moderately complex computer system.
  • Make relatively simple mathematical calculations accurately using a 10-key calculator.
  • Communicate with various internal departments and external third-party service providers.
  • Perform other administrative duties as assigned by management.

QUALIFICATIONS:

  • Intermediate level computer skills and familiarity with Microsoft Outlook, Excel and Word.
  • High School diploma, GED or equivalent.
  • Previous call center or customer service related experience, preferably in a timeshare or hotel/hospitality environment preferred.
  • Multi-lingual capabilities (English, Spanish, Portuguese) preferred.

SKILLS:

  • Exceptional listening and written & verbal communication skills.
  • Advanced spelling and grammar skills.
  • Demonstrated ability to work in a fast-paced environment with ever-changing priorities.
  • Ability to multi-task with attention to detail and accuracy.
  • Ability to sit for long periods of time working on the telephone.
  • Positive, professional attitude and friendly, service-oriented demeanor.
  • Ability to work a daily 8-hour shift with non-standard days off to support our 7-days-a-week operation.

 

Confidential Interviews will be arranged if required.

Equal Opportunity Employer

For more information, please call (407) 226-9521 and ask for Narineh