Sr. Manager Attractions Operations

Orlando, Florida
Not Specified
Oct 11, 2016
Dec 10, 2016
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

SUMMARY: Manages the day-to-day ride and show operations and/or the overall park operation. Responsible for overseeing a section of attractions in one of the Universal Orlando Theme Parks and the respective Managers overseeing those attractions.

  • Manages all aspects of the operation of all rides and attractions of a theme park. This includes show quality, guest service standards, team member satisfaction, cleanliness, facility upkeep, safety, training, efficiency, budgeting, and responsible for the performance of approximately 500+ hourly team members in addition to directly overseeing select Managers of that park. Responsible for opening or closing the attractions department and/or acting as park officer of the day depending on scheduled shift.
  • Coordinates the recruitment, hiring and training of exempt staff. Oversees select Attractions Managers by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Creates development plans and ensures the Managers are meeting all objectives and accountabilities. Provides direction for Assistant Manager, Supervisor and team member disciplinary actions and collaborates with HR team when necessary for guidance.
  • Responsible for all aspects of the safe operation of the attractions including regulatory training and compliance, incident reporting, and reviewing ride surveillance. Responsible for monitoring industry trends and ensuring compliance with UPR and ASTM standards.
  • Updates and enforces company policies and procedures and departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions. Monitors and approves Tech Services and Engineering programming and procedural changes.
  • Analyzes daily flash reports, ride operation statistics, downtime reports, GSAT reports to stay in tune with the guest experience and establishes strategic plans based on observed trends.
  • Manages labor, non-labor and special event budgets and looks for ways to improve overall efficiency of attractions operations. Monitors and adjusts labor hours and budgets according to attendance levels, operating needs and other variables.
  • Manages planning and execution of marquee events and productions throughout the year.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
  • Perform other duties as assigned.

    SUPERVISORY RESPONSIBILITY: 5-6 Managers direct, 5-8 Assistant Managers indirect, 17-22 Supervisors indirect, and approximately 1,100 hourly team members with 90-100% of time supervising. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

    SCOPE: Oversees all GSAT, TSAT, safety, and financial aspects of Attractions Operations. Oversees all labor and non-labor spending and well as consumable inventory associated with 3D glasses, children's play areas and guest interactive tools.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.
    Consistent attendance is a job requirement.

  • High school degree or GED required.
  • Bachelor's degree from a four-year college or university in Communications or Business Administration preferred.

  • 3-5 years park operations experience with 1-3 years Supervisory experience required; or equivalent combination of education and experience.

    CERTIFICATIONS, LICENSES, REGISTRATIONS: NAARSO or AIMS Certification preferred. Basic knowledge of ASTM, ADA, and OSHA standards helpful.

    ADDITIONAL INFORMATION: Some travel required for certifications and UPR conferences.

    Your talent, skills and experience will be rewarded with a competitive compensation package.

    We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

    To go directly to this position cut and paste the Job Posting number: 29407BR


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