Guest Service Representative - JW Marriott Orlando, Grande Lakes - Marriott Hotels (16001G6T)

Marriott International | Orlando, Florida | 10/13/2016

We celebrate the person you can become as much as the person you are today.

A career at Marriott is more than a job. It’s a future. You choose where you want to go, how you want to GROW, and we help make it happen. Expect opportunities to learn new skills, coworkers who share your enthusiasm, and recognition that REWARDS your success. If this is how you want to LIVE—challenged and supported to reach your own personal goals—you want to be at Marriott, where life just keeps getting better. Join us. We’re Marriott.

Positions are currently available at The Ritz-Carlton Orlando, Grande Lakes and the JW Marriott Orlando, Grande Lakes. Positioned as a quiet retreat, we’re focused on delivering the luxury and service for which our brands are renowned, while the city’s top attractions are only minutes away. At Grande Lakes we’ll provide you with the tools and rewards you need to meet every challenge. Join us and experience our commitment to excellence, while redefining your future.

JW Marriott Orlando, Grande Lakes is currently accepting applications for Guest Service Representative - JW Marriott Orlando, Grande Lakes (16001G6T):

Responsibilities include:  Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the tenth consecutive year. Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.

Live • Reward • Grow

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



Career Level
Orlando, Florida
Customer Service