Walt Disney World Resort Jobs

Reservation Sales Agent, Disney Reservation Center (Orlando, FL)

It takes people to make the dream a reality. Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.


This is an hourly plus potential for incentive professional sales position located at the Disney Reservation Center in Orlando, Florida near International Drive and Municipal Drive. Position responsibilities include: Creating magical vacation planning experiences utilizing exemplary sales techniques, solid guest service skills, and strong attention to detail. Meeting or exceeding established booking conversion rates, average handling time guidelines, and other performance metrics associated with the position. This is a high volume inbound call center environment.

Basic Qualifications

  • Motivated by incentive-based environment

  • Minimum 1 year of sales or service experience in a high volume environment

  • Proven service and consultative skills

  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

  • Strong verbal, interpersonal and listening skills

  • Proven ability to develop effective relationships and partnerships

  • Ability to be flexible with work schedule, to support the following operating hours Monday through Sunday 6:30 am to 11:00 pm

Preferred Qualifications

  • Demonstrated knowledge of Travel Agency processes 3 years of sales experience in a service-oriented environment

  • Demonstrated knowledge of Walt Disney World products and services

  • Proven strong sales and closing skills and the ability to overcome objections

  • Proven bilingual skills (Spanish, Portuguese, French)

  • Proven ability to be comfortable with asking open ended questions and explaining product options

  • Proven ability to analyze complex Guest requirements, including special itinerary planning needs to provide an optimal Disney solution

  • Proven ability to work in a structured environment

Additional Information

KEYWORD: WDW Casting Reservations callcenter WDWCASTING