HOSPITALITY ASSOCIATE/MPM/PT/VARIES

HOSPITALITY ASSOCIATE/MPM/PT/VARIES(

Job Number: 169161)

Description

The Hospitality Associate acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Associate utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition department services. In addition, the hospitality associate must have baseline computer skills and advanced knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.

Qualifications

Certifications and LicensuresPreferredFood Handler
EducationRequiredHigh School or EquivalentPreferredAssociate's
ExperienceRequired1 yearRelated FieldOr1 yearCall CenterOr1 yearCustomer Service
Specific SkillsRequiredWork independentlyRequiredWork with a teamRequiredComputer skills appropriate to positionRequiredWritten and verbal communication skillsRequiredAge specific competenciesRequiredInterpersonal skillsRequiredCustomer service skillsRequiredOrganizational skillsRequiredWork with minimal supervision

Organization: 2030-MPM HEALTH CARE

Primary Location: FL-Dunedin-BayCare Alliant HospitalSchedule: Varies

Shift: VariableShift Hours: varies

Weekend Work: Every

On Call: No