CUSTOMER SERVICE REP - DME (Largo)

Employer
Location
Largo, Florida
Salary
Not Specified
Posted
Oct 18, 2016
Closes
Oct 28, 2016
Ref
169214.25
Industry
Healthcare
Category
Healthcare

CUSTOMER SERVICE REP - DME (Largo)(

Job Number: 169214)

Description

The Customer Service Rep - DME is responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verifies insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

Qualifications

Certifications and Licensures None Required
Education Required High School or Equivalent Preferred Technical Medical
Experience Required 1 year Customer Service Preferred 3 years Customer Service
Specific Skills Required Computer skills appropriate to position Required Work with a team Required Administrative and clerical skills Required Work independently Required Medical terminology use and understanding Required Written and verbal communication skills Required Organizational skills Required Interpersonal skills Required Customer service skills Required Knowledge of regulatory standards appropriate to position Required Critical thinking skills

Organization: 7251-BAYCARE HOME CARE INC

Primary Location: FL-Largo-BayCare Home CareSchedule: Sunday, Monday, Tuesday, Wednesday

Shift: DaysShift Hours: 8:00 AM - 7:00 PM

Weekend Work: Every

On Call: No