Security Part-Time Operations Trainer

Merlin Entertainments is offering you this exciting opportunity to take control of the day to day operation of our exciting attractions.

The Coca Cola Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

SEA LIFE is the world’s biggest aquarium brand with more than 40 attractions across the world. Each attraction opens a window into the magical world beneath our seas.

Madame Tussauds is the ultimate celebrity interactive experience, where you can get up close and personal with A-list celebrities, sporting legends, political heavyweights and historical icons.

Welcoming more than 40 million guests a year, our attractions are the embodiment of everything our business stands for, and talented and motivated people are what really bring our attractions to life. We are recruiting Security Operations Trainer.

The Role: As an Operations Trainer you will assist with the security and incident management operation of the attraction ensuring that, at all times, the Attractions are safe guarded complying with policies and legislation. Assist the Health, Safety and Security Manager in driving forward a culture of incident management awareness and training to minimize business impact, along with assisting in driving the loss prevention strategy of the attraction. You will assist with the wake full control of the daily operation within the attractions, ensuring the health and safety of our guests and staff. You will ensure world class customer service is delivered at all times, whilst driving operational efficiency. You will manage the day to day running of security staff, ensuring a consistent and holistic approach to the success of the businesses.

Duties will include: Oversee the day-to-day operation of the department efficiently through appropriate allocation of resources.Develop and lead front line employees to ensure they all reach their potential whilst delivering high standards of professionalism and customer service to both internal and external customers.Deliver effective, trained security staff in order to provide effective guarding of the attractions.Assist with the management of the Security team to ensure we operate within policies and legislation at all times, whilst minimising risk and delivering high standards of guest and internal service.Deliever schedules on a timely basis ensuring the department is staffed effectively and in line with budget.Constantly seek ways to improve any aspect of the Security functions in accordance with business need. Ensure staff members perform their duties in line with all training and direction.Ensure all Health and Safety departmental documentation, including Code of Safe Working Practices (CoSWP’s), Risk Assessments, Control of Substances Hazardous to Health (CoSHH) assessments and Emergency Procedures Manual are regularly reviewed and updated in accordance with the Health and Safety Manager.Assist with managing the Closed Circuit Television (CCTV) system to ensure all legal requirements are met.Proactively seek to identify new products / opportunities in order to maximise effeciencies within the department.

The Person: The successful candidate will be self-motivated with excellent communication, negotiation, planning and organizational skills with an outgoing and professional manner. A background in operations is essential as is experience in leading, coaching and motivating a team as well as competent literacy and numeracy skills. As a team player you’ll need to be flexible to working hours, have the ability to work under pressure, meet deadlines and act with flair and initiative.

As the Operations Trainer for Security, you will have experience in leading a customer-focused team. You will be able to manage the logistics of high-volume guest traffic to ensure a smooth experience is continuously in place, you can expect a great benefits package including Health Care, Pension Scheme, Recognition Awards and continued growth of joining an exciting, global organization. As a team player, you will be able to work flexible hours including evenings and weekends.

About Merlin Entertainments: Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons and the Eye brand, as well as local icons such as LEGOLAND Florida. The objective at each is to provide a truly memorable experience and a great day out for all the family. All of which helps to cement our reputation as one of the world’s leading leisure and entertainment companies