Duty Manager Events

Raise your sights with a career at the Coca-Cola Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you?  Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at the Orlando Eye!  

About The Role  

As a Duty Manager, you will be responsible for delivering a fantastic experience to all guests at the SEA LIFE and Madame Tussauds attractions by helping to manage product excellence, customer service, team motivation and a host of other key elements that produce high quality memorable experiences in these busy attractions.

With ownership over the Events component, you will be the Duty Manager responsible for our additional functions, including birthday parties, corporate events and special experiences.  You will ensure both bespoke and package events are delivered to high standards to leave guests eager to return for future special occasions!

Duties will include:

• To effectively monitor the visitor experience and on-site activity
• To monitor quality standards and procedures including: watching talks, shows and communicating regularly with guests
• To ensure that company and site standards of Health & Safety are maintained at all times, from checking supplies and systems, to identifying potential future hazards.
• To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements. 
• Ensure the highest possible standards of Guest Service, presentation, technical operation and safety in all operational areas of the attraction.
• Adopt an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.
• Responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guests.
• To coordinate and manage the team members required to deliver all events.
• To organize additional elements involved in events and ensure guest expectations are met.

The Person

The successful candidate will be self-motivated with excellent communication, negotiation, planning and organisational skills with an outgoing and professional manner. A background in Operations is essential as is experience in leading a team and cashing up. As a team player you’ll need to be flexible to working hours, have the ability to work under pressure, meet deadlines and act with flair and initiative.  As the Events Duty Manager, you will have experience in leading functions and be able to ensure our guests’ special occasions exceed their expectations.  You will be well-organized, flexible and innovative to ensure an on-going calendar of events is delivered at a high standard.

In return, you can expect a great benefits package including Pension Scheme, Recognition Awards and continued growth of joining an exciting, global organization. As a team player, you will be able to work flexible hours including evenings and weekends.

Personal Requirements

You must be at least 18 years of age.  You must be able to bend, reach, twist, turn, stand, sit, climb stairs, talk and hear.  You must be able to detect audible alarms and see both short and long distances (22 inches and 22 feet, respectively) with or without corrective lens.  You must be able to stand or walk for the duration of a shift, up to 8 hours.  You must be able to push, pull, lift and carry up to 40 pounds.  You must be comfortable completing cleaning duties, including use of cleaning chemicals.  You must have strong written and verbal communication skills.  You must be available to work varying shifts and hours, depending on the business demands of the attraction, including opening and closing shifts, night events and holidays.

About Merlin Entertainments 

Merlin Entertainments is a business built on fun. We're Europe's Number 1 and the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons and LEGOLAND, as well as local icons such as The Eye, Gardaland Resort, Heide Park Resort and Alton Towers Resort, and the objective at each is to provide a truly memorable experience and a great day out for all the family. All of which helps to cement our reputation as one of the world’s leading leisure and entertainment companies.