Data Performance Specialist
- Employer
- LifeStream Behavioral Center
- Location
- Wildwood, Florida
- Salary
- Open
- Posted
- Oct 25, 2016
- Closes
- Dec 24, 2016
- Industry
- Healthcare
- Category
- Administrative, Clerical, Healthcare
- Hours
- Full Time
The Data Performance Specialist functions as a support person to program directors, supervisors and direct services personnel of the Family Care Management Team. The Data Performance Specialist assures the quality of Family Care Management services through the periodic and consistent monitoring of case files and FSFN documentation to ascertain compliance with best practice standards in the care management field, as well as accordance with the established policies and procedures of all Family Care Management stakeholders.
The Data Performance Specialist inputs a variety of data into information systems from drafts and documents consolidating and matching information for input. The Data Performance Specialist Proofs and validates information entered and assists in resolving problems or locating missing/additional information. The Data Performance Specialist will help to increase overall program performance and therefore assist in achieving permanency for the children we serve.
The ideal candidate will have experience in child welfare and is able to create and develop trackers, focusing on program performance. Additionally, they will have experience working in Excel, feel comfortable presenting data, and with public speaking.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Facilitates the collection, verification and accurate data entry of all client information.
- Assists with the preparation and maintenance of records according to agency, state, and federal regulations.
- Downloads and disseminates reports from the FSFN database.
- Audits case file records at opening, closing and on a routine basis to ensure organization and currency.
- Designs and implements quality assurance measures for Family Care Management to ensure compliance with federal, state and contractual guidelines.
- Develops procedures to ensure that family case outcome measures comply with statutorily mandated benchmarks for permanency.
- Receives and tracks all incident reports, including follow up and recommendations for outcomes. Utilizes data to identify trends and reports to management.
- Participates in all Quality Assurance activities and Utilization Management reviews. Produces reports and trends on utilization management and lengths of stay relative to permanency.
- Assists in training of staff and staff development activities related to quality care management services and documentation. Provides staff with ongoing training and updates of policies and procedures.
- Serves as the Lake County Service Center liaison in community activities relating to Quality Assurance.
- Assists in the areas of risk management by tracking and preparing reports.
- Executes comprehensive case file audits on a periodic and routine basis as stipulated by direct supervisor.
- Executes specialized case file audits relative to identified documentation trends requiring special attention.
- Completes audit worksheets that provide definitive data on all key performance indicators relative to the client file.
- Schedules monthly Peer Reviews of case files and randomly selects at least one record per Family Care Manager for review.
- Tracks and reports documentation trends, including those requiring special attention, to the direct supervisor.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.
- Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
- Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
- Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
- Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultivates Innovation: Creating new and better ways for the organization to be successful.
- Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
- Drives Results: Consistently achieving results, even under tough circumstances.
JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
EDUCATION & EXPERIENCE:
- Required: Bachelor’s degree in Social Work or related degree.
- Preferred: Bachelor’s degree in Social Work or related degree with at least two years’ experience in Child Welfare. Certification as a Child Welfare Case Manager.
TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.