Administration & Compliance Specialist

At My Florida Regional MLS, we do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral and important part of the growth of your department and MFRMLS and will contribute to the success of your colleagues and our customers. We value the skills that you bring to MFRMLS and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.

Job Title:   Administration & Compliance Specialist

Job Overview:   Reporting to the Administration and Compliance Supervisor, the Administration and Compliance Specialist collaborates with MLS customers, and all departments. The Administration and Compliance Specialist is tasked with maintaining the accuracy of Realtor and Office records, making listing changes/corrections in the MLS database and the compliance of the MFRMLS Rules and Regulations.  This position requires individuals that have a positive, professional and collaborative customer service oriented mindset that is committed to going the extra mile in order to assist our Stakeholders in our shared endeavor of providing world class service.

Key Responsibilities:

• Manage calls (inbound and outbound) regarding questions on MLS listings and compliance of MLS rules and regulations
• Manage multiple email folders
• Maintain accurate membership records from Shareholder Associations
• Provide efficient and courteous service to anyone you interact with
• Add new listings and complete listing changes in the Multiple Listing Service database
• Liaison for other departments and association staff as a subject matter expert of the MFRMLS Rules and Regulations
• Monitor and review listings to ensure compliance of MFRMLS Rules and Regulations 
• Act as a point of escalation to review, research and respond to customer issues from other departments
• Other responsibilities as assigned

Qualification and Skills:

• Previous real estate experience preferred
• World class customer support experience required
• Ability to learn proprietary software when provided direction
• Proper phone etiquette and effective listening skills
• Exceptional oral and written communication skills
• Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail
• Ability to collaborate with others to arrive at a best decision
• Ability to adapt to fast changing environment
• Ability to sit in front of a computer for 3-4 hours at a time
• Fluent in Spanish a plus

Education and Skills:

• High School Diploma or GED
• Proficiency in MS Office products