Business Analyst

ORANGE COUNTY CLERK OF THE COURTS

JOB DESCRIPTION

Position:       Business Analyst                                                               

Reports to:  Manager of Project Management Office                     

Job Overview
Work with the business units to manage, maintain and enhance processes and applications. Subject Matter Expert in one or more applications and their use in associated business processes.

Job- Related Competencies

• Customer Focus
• Productivity
• Quality of Work 
• Dependability
• Flexibility
• Teamwork 
• Communication
• Accountability

Essential Duties

• Employees performing in this job function may perform some or all of these duties. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 
• Acts as a business relationship partner.
• Works with operations and support services divisions to gather, prioritize and document business requirements and legislative/Judicial requirements and timelines. Translate these into functional specifications for technology development and delivery.
• Assist in development of application roadmaps which include new functionality, maintenance releases, retirement, etc.
• Working closely with IT Management team, performs feasibility analysis (cost/benefit/risk), determines project resource and cost estimates, identifies dependencies, develops high-level project plan.
• Continually looks for ways to optimize application use while automating and enhancing business processes
• Analyzes application release documentation, supports releases for a group of business systems based on business needs.
• Participates and facilitates internal application user groups as appropriate.
• Coordinate and communicate with vendors to define functional solutions and support, leverages participation in appropriate vendor user groups.
• Oversees project execution, resolves issues, and mitigates risks.
• May oversee resolution of significant production issues.
• Maintain on-going communication with business units on defects and enhancements.
• Responsible for executing quality management processes through all phases.
• Assist users with their test plans and scenarios.
• In conjunction with Project Managers, ensure business partners are documenting new processes and training staff.
• Partner with Project Managers to deliver on-time, on-budget and with high quality.
• Acts as IT project manager for small/medium scope projects.
• Fully support the Clerk’s Quality Policy and standards of Performance Excellence by delivery exemplary services to both internal and external customers.  Provide the utmost in customer service efficiently, effectively, and expeditiously.
• Continuously strive to instill Performance Excellence in all functions within the Division through teamwork, customer feedback, and process based management.
• Foster a productive work environment which elicits the utmost from co-workers and subordinates and promotes a process of continual improvement in both quality and productivity throughout the organization.
• Communicates with management, co-workers, staff, and the general public in a courteous and professional manner.
• Conform with and abides by all regulations, policies, work procedures and instructions.
• Acts, dresses, and behaves in a professional manner to reflect a positive image of the court.

Knowledge, Skills and Abilities

• Demonstrated experience in requirements gathering and analysis; assessment of impact on current business processes.
• Demonstrated experience in effectively translating requirements into system functionality.
• Demonstrated experience in production of project documentation, including charters, scope documents, systems specifications, test plans.
• Experience in implementation and integration of vendor developed applications.
• Process improvement methodologies; lean, six sigma.
• Financial analysis.
• Demonstrated experience in project management; experience applying PMI methodology.
• Project development life cycle; ability to develop and execute technical project plans.
• Ability to think strategically as it relates between information technology and business units.
• Knowledge of one or more key Court applications – Odyssey, ECF, MUNIS.
• Knowledge of key technologies – document management, imaging, test management tools, web/SharePoint, payment processing, security and privacy management.
• Analysis of regulatory requirements to determine technology impacts – PCI, SOX, legislative and judicial. 
• Work and produce deliverables under tight deadlines.
• Be a team player who enjoys working with others in an effective and cooperative manner.
• Possess excellent written and oral communication skills.
• Make sound, independent judgments. Possess problem-solving skills.
• Demonstrate strong customer service skills and ability to effectively communicate technical ideas, solutions, and proposals to a diverse group of individuals.

Minimum Qualifications
Required:

• A Bachelor’s degree is required, preferably in Management Information Technology or Business Management related field plus 5+ years’ experience in Information Systems and 3+ years’ experience in Business Analysis and Project Management.

Computer Equipment and Software Requirements:

• This position requires the ability to work with a personal computer in a Windows environment. Must have strong working knowledge in MS Office Suite (Word, Excel, PowerPoint, and Visio), Test management tools and MS Project.

Physical Requirements

• Standing - Occasionally  
• Walking - Occasionally  
• Sitting - Continuously
• Carrying- Occasionally  
• Pushing - Never
• Lifting - Occasionally  
• Pulling - Never
• Climbing - Never
• Balancing - Never
• Stooping - Never
• Kneeling - Never
• Crouching - Never
• Reaching - Never

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.