Operations Manager

DESCRIPTION

Florida Dolphin Tours/ City Sight Seeing is a family owned regional transportation company operating over 20 vehicles in Orlando, FL. We are looking to fill the position of General Manager at our Orlando, Florida transportation facility. This position will direct and supervise the activities of all staff in order to achieve the plans and objectives of Florida Dolphin tours/ City Sight Seeing in the area which we serve.

JOB RESPONSIBILITIES

• Ability to develop, plan, organize, and coordinate a comprehensive transportation program for Charter Tours and Hop on Hop off.
• Oversees all aspects of operation, administration, and customer service within the facility
• Responsible for training and development of personnel in relation to this role.
• Ensures compliance with all federal, state, or local regulatory agencies includes DOT.
• Assists the Corporate office with operations analysis and contract procurement
• Responsible for administering all personnel decisions up to and including terminations
• Has overall responsibility for scheduling, performance evaluation, and staffing responsibilities

JOB REQUIREMENTS

• 5+ years of management experience
• College degree preferred
• Knowledge of staff development practices and procedures
• Skilled in verbal and written communication
• Must have strong computer skills and be proficient with Microsoft Office Suite software
• Demonstrates strong leadership, business planning, financial analysis, and customer service
• Ability to effectively resolve customer complaints to restore and maintain business relationships
• This position will need to obtain a Class B CDL with a Passenger Bus Endorsement

SALARY AND BENEFITS

• $60,000 + bonus, depending upon ability and experience
• Benefits program available

Required education:

• Bachelor's

Required experience:

• Transportation Management: 5 years
• Bus Experience