Welcome Ambassador

Join one of the fastest growing vacation ownership companies in the world,

Diamond Resorts International®

Imagine a Career Focused on Improving Lives Through the Power of Vacations!

DIAMOND RESORTS INTERNATIONAL® OFFERS:

• Competitive Compensation
• Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
• Resort Privilege Program (eligibility for travel discounts)
• Industry Leading Training Program
• Eligibility for our tuition assistance program
• Real Opportunities for Growth!

If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering Vacations for Life® today!

WELCOME AMBASSADOR

SUMMARY:

The Welcome Ambassador creates a warm welcome for arriving guests, interacting with guests in the lobby, promoting hotel facilities and F&B outlets and directing them to the Concierge. The Ambassador must be able to promote excellence, convey elegance and inspire luxury with the guest and fellow team members.

RESPONSIBILITIES:

• Create an overall warm and inviting luxury atmosphere for all of our guests.
• Greet guests as they arrive to check-in at the resort and direct them to the Concierge.
• Anticipate guests’ needs, and respond quickly & professionally to all guest requests.
• Provide information on resort amenities and facilities.
• Oversee the processing of all Privilege Card members and airline miles for all of our guests.
• Communicate and partner with Sales and Catering managers on an individual basis to ensure preparation for group arrivals and departures.
• Maintain a professional appearance and a cordial attitude towards all guests and team members.
• Maintain a clean, pleasant and safe working environment.
• Provide superior customer service in accordance with the Company DRIven to Excellence standards.
• Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Operate general office machinery (i.e., computer, copy machine, fax machine, etc.).
• Perform other duties as assigned.

QUALIFICATIONS:

• One (1) year Front Desk experience in a hotel/hospitality environment.
• Knowledge of proper cash handling procedures.
• Computer proficiency in Microsoft Word, Excel and Outlook.
• High School diploma, GED or equivalent.
• Previous experience in the vacation ownership or timeshare industry preferred.
• Experience using hotel reservations software preferred.

SKILLS:

• Outgoing, friendly personality.
• Ability to work independently or with others as needed.
• Ability to handle the stress of high customer demand in a hospitality environment.
• Basic office administration skills (i.e., typing, filing, answering telephone calls).
• Basic math skills.
• Excellent customer service skills.
• Excellent interpersonal and communication skills.
• Time management; the ability to organize and manage multiple priorities.
• Problem analysis and problem solving skills.
• Initiative and adaptability.
• Detail oriented.

Confidential Interviews will be arranged if required.

Equal Opportunity Employer