Customer Service Representative - Technician Confirmation
- Employer
- Adcomm
- Location
- Altamonte Springs, Florida
- Salary
- $10.50+ per hour
- Posted
- Nov 30, 2016
- Closes
- Jan 29, 2017
- Industry
- Technology
- Category
- Call Center, Customer Service, Entry Level
- Hours
- Full Time
Are you looking to make $13.00 an hour or more? Do you thrive on excellent customer service with simple up selling? Then ADCOMM has a position for you.
Since 1992, ADCOMM has been the company that provides extraordinary installation fulfillment for growing businesses that need infrastructure support. As an Inc. 5000 Company, our mission is to provide world class service to our Partners, Clients and Customers. We are seeking a sales oriented, self-motivated, Technician Confirmation / Customer Service Representative.
Job Summary:
The Technician Confirmation / Customer Service Representative professionally handles incoming calls from customers and installation technicians to confirm quality installs of the product are completed. This position also up sells a simple protection plan on the installed equipment to the customer. Job responsibilities include, but are not limited to:
- Answer inbound calls professionally from the technician for completed product installations.
- Confirm quality and accurate of the product installation with the technician and the customer.
- Ensure customer satisfaction.
- Up sell the customer on the optional product protection plan.
- Follows established scripting and procedures outlined by the department manager.
- Utilize company specific, web-based programs to properly handle and document each call.
- Maintain professionalism and courtesy at all times.
Qualifications:
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Superb interpersonal skills with the ability to easily establish rapport with customers.
- Ability to apply the proper telephone etiquette to respond to various customer situations.
- Must be confident, outgoing and self-motivated with a strong work ethic.
- Be a team oriented person who is open minded and willing to learn.
- Ability to function effectively in a fast paced environment.
- Basic computer proficiency, particularly with Microsoft applications as well as web based applications is required.
- Ability to type 30 WPM with accuracy.
Compensation:
- Base pay $10.50per hour + additional pay per protection plan sold
- Total earning potential UP TO $1.00 per DPP sale, depending on conversion
- Paid training
- Salary review at 90 days and annually
Approved applicants must submit to a Drug Screening and Background Check
Adcomm is an Equal Opportunity Employer