Trainer
- Employer
- Stellar MLS
- Location
- Maitland, Florida (US)
- Salary
- Full-time with benefits
- Posted
- Dec 09, 2016
- Closes
- Feb 07, 2017
- Industry
- Professional, Real Estate
- Category
- Customer Service, Education / Training
Job Description:
Train customers on products and services. Work with team in the design, development and delivery of instructional material and delivery methods for training courses both internally for staff and externally for users that support company products. Utilize effective needs analysis, project management, course development, and evaluation skills. Utilize multimedia technology and authoring tools. Work with team in determining needs of the course and appropriate method of delivery.
Responsibilities:
- Maintain an expert level of knowledge of MFRMLS products and services
- Create, develop, update, and improve training content
- Present training content in multiple media formats to the customer and/or staff
- Travel as required
- Complete documentation for event attendance
- Record, edit, and produce training videos
- Maintain personal schedule and assist in quality control of team schedule
- Communicate effectively and in a timely manner
- Accurately account for business related expenses and mileage as well as adhere to all other company policies
- Document support cases
- Complete assigned projects and task within deadlines
- Attend meetings and/or events as assigned
- Reliable Transportation required
- Other responsibilities as assigned
Qualifications:
- Ability to remain calm in stressful situations and control a room during presentations, training and events
- Team-player, with ability to be extremely effective independently
- Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail
- Ability to use basic technology needs for position including but not limited to: computers, tablets, mobile phones, projectors, internet, wireless connections, laser pointer, remotes, audio and able to troubleshoot basic issues when necessary
- Ability to adopt to changing environment
- Exceptional verbal and written presentation and communication skills
- Ability to respond appropriately and professionally while effectively fielding questions and controlling a room during presentations
- Ability to interpret a variety of instructions furnished in written, oral, diagram or other form
- Possess basic math skills with the ability to compute rate, ratio, and percent as well as ability to interpret bar graphs
- Previous Real Estate related experience preferred
- Experience with LMS (Learning Management Systems) a plus
- Online course development a plus
- Experience with Articulate and Storyline 2 a plus
Education and Software:
- High School Diploma or GED
- Training related education or experience
- Proficient with Windows, Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.), WebEx, GoToWebinar and other related software
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