Customer Service Representative- Collections
- Employer
- Wyndham Destinations
- Location
- Orlando, Florida
- Salary
- Depending on Experience
- Posted
- Dec 16, 2016
- Closes
- Feb 14, 2017
- Ref
- 1617128
- Industry
- Hospitality
- Category
- Call Center, Customer Service, Sales
- Hours
- Full Time
Wyndham is looking for strong customer service candidates for our Collections department:
Responsibilities:
- Using a soft collections approach, make contact with debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.
- Negotiate payment plans and analyze situation to determine best course of action following business practices and policies.
- Make independent choices to satisfy customer dissatisfaction and resolve debtor disputes.
- Initiate follow-up on all accounts in order to ensure payment plans are fulfilled.
Qualifications
Minimum Requirements:
- High school diploma or G.E.D. equivalent.
- Customer Service experience - 1 year
- Computer literacy - 1 year
- Excellent telephone and communications skills
- Ability to work independently and prioritize tasks efficiently
Preferred Qualifications:
- 1-2 years collections/sales experience
- Ability to speak,read, and write fluently in Spanish, Portuguese, or Japanese
- Some college education
- 1 year experience in a call center environment