Telemarketing Outbound- Supervisor
- Employer
- Wyndham Destinations
- Location
- Orlando, Florida
- Salary
- Open
- Posted
- Dec 16, 2016
- Closes
- Feb 14, 2017
- Ref
- 1617033
- Industry
- Hospitality, Professional
- Category
- Call Center, Customer Service, Management, Sales
- Hours
- Full Time
- Career Level
- Manager
Position Summary:
The PM/Evening Telemarketing Supervisor will supervise, train and motivate all Vacation Sales Advisors that are responsible for contacting and qualifying referrals and owners over the phone and invite them to applicable resort(s). This position will be responsible for maintaining accurate records and reports of all tours brought in through the Outbound departments. Model and strengthen our corporate culture while ensuring sales and site performance objectives are maximized.
Job Responsibilities:
- Establish and execute plan to drive Count on Me philosophy, resulting in decreased turnover and greater buy in for entire agent staff
- Initiate and implement accountability through exceptional work habits and follow up within the leadership team in order to keep everyone working towards the overarching goals of the department
- Increase brand recognition by putting a premium on the hiring process and quality of the agent in each department
- Strive to have greater training and education for agent staff in a group, peer to peer and one on one setting
- Meet and exceed production metrics on a daily basis (package sales, tour achievement, cancellation percentage)
- Deliver qualified guest tours to sites
- Mediate cost vs sales volume
- Execute MCCO vision through implementation of results driven ideas to better drive procution
- Coach agent staff the "why" behind departmental objectives resulting in greater buy in and better results for production goals
- Handle difficult converstaions and accountability measures for agents staff through a strong partnership with HR
- Maintain and drive self accountability and a solution minded leadership team
- Work with leadership team to develop innovative and more efficient ways to monitor attendance, adherence to policies and procedures and participate in partner relations meeting functions to maximize lead and revenue opportunities
Minimum Qualifications:
- College degree or three years relevant experience
- Contact Center experience or sales environment equivalent
- Leadership knowledge
- Sales Skills
- Willing to work a flexible schedule to suit the needs of the business
- Must possess strong customer service skills
- Posess a track record of consistently converting leads to sales at rate that exceed departmental targets
- Excellent communication skills both written and orally
- MS Office