Donor CRM Analyst

Pay Level: $3,858/mo. min.

SUMMARY: Provides CRM (Constituent Relationship Management) systems support and training for client base consisting of national ministry fund developers across Cru ministries, their leadership, and their support/administrative teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As an employee with Cru:

●Actively and intentionally grow in his/her Christian faith

●Maintain a positive witness for Christ

●Express a dependence on the Holy Spirit

●Share what God is teaching him or her

●Consistently attend and participate in team/ministry devotional times.

FOR THIS POSITION:

• Leads CRM (Constituent Relationship Management) system training sessions for fund development personnel.
• Determines information needs of a national, regional or local Fund Development team thru discussion and interviewing.
• Manages CRM system enhancements and ongoing maintenance, including defining business requirements and testing to ensure requirements are met.
• Works with high level technical experts in design development, testing, and debugging new software or significant enhancements to existing software.
• Supports clients and provides solutions as needed to resolve customer complaints or program errors.
• Responds to needs or suggestions for improvements to CRM systems, driving solutions in the best practices of managing CRM data and processes.
• Develops/troubleshoots data process solutions for mass data imports, changes, or deletes, in order to meet ongoing needs of ministry development teams and maintain data hygiene, working closely with Digital Products & Services (DPS), Donation Services (DSG), and Cru ministries.
• Develops reporting/analytic tools for use by Fund Development staff across the ministry, including reports and metrics for ministry leadership.
• Creates fund development system user manuals, documentation, and training modules.

KNOWLEDGE OF:

• High level critical thinking skills
• Understanding of / or ability to learn enterprise level CRM and Reporting systems including but not limited to: Siebel CRM, Goldmine, Oracle Siebel Business Intelligence
• Understanding of database concepts, and use of Access database
• Understanding of programming logic and skills including SQL
• High level of proficiency in using Google Apps and MicroSoft Office products (especially spreadsheets)
• Understanding of / or ability to learn overall interaction between development systems (including data flow)
• Understanding of / or ability to learn Cru organizational structure and current Cru systems

ABILITY TO:

• Ability to act independently under general direction
• Ability to teach and train
• Ability to balance multiple projects
• Ability to write clearly
• Ability to work with technical experts across the ministry to solve complex problems

EDUCATION and/or EXPERIENCE:

Bachelors degree (in information systems, data analysis, or related field) plus 3 years experience, or equivalent combination of education and experience.