Desktop Support Technician

Pay Level: Negotiable

SUMMARY

Looking a passionate person who balances customer service skills with technical competency to assistant internal staff or external customers with technology issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Actively and intentionally grow in his/her Christian faith
• Maintain a positive witness for Christ
• Express a dependence on the Holy Spirit
• Share what God is teaching him or her
• Consistently attend and participate in team/ministry devotional times.
• Repairs, replaces, installs or assists in installation of hardware and peripheral components.
• Install specific software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.
• Provides basic instruction to users in use of hardware and software.
• Provides updates, status, and completion information to manager and area technology analysts, via voice mail, e-mail, or in-person communication.
• Meets with users to determine needs, researches needed equipment or upgrades and places orders for equipment.
• Adds, deletes and changes user access groups ensuring users have needed and appropriate access.
• Document, respond and resolve staff technology problems over phone including software, hardware and network problems.
• Maintains current knowledge of all related technology services.

KNOWLEDGE, SKILLS & ABILITIES: 

• Basic electronics and wiring
• Principles of computer technology
• Technical aspects and advances in computer technology.
• Basic principles and techniques of network administration
• Operating systems
• Modern office practices, procedures, and equipment.
• Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Computer hardware, software, network components, and computer peripheral equipment
• Computer troubleshooting and problem-solving skills
• Provide technical assistance to users.
• Apply principles and techniques of computer technology to specific user needs and problems.
• Perform basic network administration duties.
• Maintain current knowledge of technological advances in the field.
• Communicate effectively both orally and in writing.
• Work cooperatively with others.
• Meet time schedules and deadlines and plan and organize work.
• Work confidentially with discretion.
• Serve customers enthusiastically.
• Travel when required.

EDUCATION and/or EXPERIENCE:

• Associates degree (A. A.) or equivalent from two-year college or technical school and over three years related experience and/or training; or equivalent combination of education and experience.
• A+ or MCP (MCTP) required
• Apple Certifications and Apple Hardware preferred