Senior Manager, Client Experiences

Position Summary

The team

The U.S. Center for Board Effectiveness is a strategic growth platform for Deloitte LLP (“Deloitte”) to execute, in partnership with the businesses, the vision to be the catalyst to build and sustain current and future board member relationships. By focusing on the most critical issues at moments that matter to the board member, Deloitte's differentiated capabilities are built, enhanced, and delivered through experiences that will accelerate Deloitte's growth. The Center for Board Effectiveness (“the Center”) accomplishes this through an outstanding portfolio of initiatives and offerings, training curriculum, board insights, market information, and service solutions.

Work you'll do

The Center for Board Effectiveness – Senior Manager will have knowledge of and experience with the governance and regulatory landscape, insight into the role of the corporate board and committees, a thorough understanding of the role of the board in concert with management, understanding of the one-to-many relationship represented by a board/committee member relationship, and visibility around Deloitte's ability to serve and support board and committee members. This Senior Manager position provides a unique opportunity for a professional to support Center programming through eminence-building and knowledge-sharing activities. This Senior Manager will take an active role in positioning Deloitte as a leader in the governance arena and in developing trusted advisor relationships with senior leaders including C-suite executives and board members. Activities may include managing Board and Audit Committee Labs, supporting board readiness and board governance dialogues, supporting signature events for experienced board members, and working in collaboration with the Global Center for Corporate Governance. All projects will help Deloitte foster strong relationships with client boards, help ensure a consistent corporate governance message is delivered to all constituencies, and include collaboration with Deloitte leaders and LCSPs on our largest clients.

Deloitte Governance Advisory Council –

• Work with Center for Board Effectiveness leaders to select a group of external directors serving on public company boards to act as advisory council on governance programming and board engagement / relationships
• Create clear framework delineating responsibilities and decision rights across council vs CBE teams
• Manage internal comms, reviews, and approvals with QRM and Independence
• Establish cadence and structure for council meetings
• Drive content creation, goals, takeaways, report outs

Board-Ready Oversight – This Senior Manager will lead the planning and execution of the current National-Board Ready Program as well as additional supplemental programs (both in-person and virtual). This will include: Marketing communication oversight, nomination process and roster management, including post program reporting, enhancing the Board-Ready Program strategy and programs, review and enhance all materials for programs, work with USI to prepare periodic reports for US and Global reporting by analyzing information, creatively preparing information and usable statistics

Signature Event Delivery – This Senior Manager will act as a session lead, LCSP liaison, and reporting manager for the Center's premiere programs including the Board Symposium and Audit Committee Symposium. This will include providing leverage for the program PMO, helping develop strategic communications for senior leadership and LCSPs, program design, planning and onsite delivery. A significant portion of the role includes working closely with external board member speakers to develop content and strategic messaging for delivery at the premiere programs.

Support Center for Board Effectiveness Strategy

• Engage in client experiences (e.g., Symposiums, Board Governance Dialogue, Board-Ready Program, Labs, etc.) in supporting non-facilitator roles and with clients to keep a pulse on client board/committee member agendas and priorities—this knowledge is key to ensuring it is embedded in all Center for Board Effectiveness offerings and eminence/insights
• Help senior Deloitte leaders, LCSPs, Managing Partners, and account teams develop an understanding of how they can use Center for Board Effectiveness eminence and board and committee education content to develop and sustain deep relationships with executives and board/committee members of key accounts

Engage in cross-Executive Accelerators strategic initiatives

• Actively participate in cross-Executive Accelerators related conversations to share leading practices, learn from other executive programs, and collaborate with other Executive Accelerators Programs on fact-based research and insight projects
• Engage in cross-Executive Accelerators initiatives to drive greater collaboration and program value by staying abreast of thought leadership from each Executive Accelerators Program, as well as identify opportunities to collaborate across Executive Accelerators

Opportunities as Senior Manager in the Center for Board Effectiveness:

• Establish relationships and work closely with senior partners and firm leadership within the U.S. and globally to plan, develop and execute Center programming.
• Proactively develop relationships with board members and c-suite executives from our most important program clients and targets.
• Develop expertise as a governance professional through training, research and Center programming.
• Analyze impact of Center programming on Advantaged Client Portfolio client lists, and proactively develop ideas for enhancing impact with specific board members.
• Enhance familiarity with Deloitte cross-functional service capabilities for board and audit committee members and develop relationships with cross-functional SMRs.
• Develop a trusted advisor relationship with board members and c-suite executives who are prospective board members to have board opportunity and board readiness discussions around open positions, board bios and recommendations for future board members.

Qualifications

• Excellent verbal and written communications skills
• Direct prior experience serving Deloitte clients, delivering services through a business
• Can articulate a Deloitte value proposition that differentiates us in the marketplace
• Strategic thinker
• Demonstrated analytical skills
• Results-oriented, highly organized, detail oriented, and ability to oversee multiple, concurrent projects
• Collaborative, flexible, innovative
• Knowledge across Deloitte businesses
• Leadership skills, including capability to motivate and develop people
• Proven project management and organizational skills
• Self-starter: ability to work with little direction; takes initiative
• Ability to travel 5-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $118,700 to $243,700.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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