CUSTOMER SERVICE SUPPORT SPECIALIST - PART TIME

CUSTOMER SERVICE SUPPORT SPECIALIST - PART TIME(

Job Number: 166266)

Description

The IS Customer Support Specialist provides assistance and incident resolution support to BayCare's IS customers. IS Customer Support Specialists provide excellent and timely technical support and troubleshooting for systems. The IS Customer Support Specialist works with other team members to implement and provide system and technology support, system security, and preventative maintenance programs. Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions. Performs other duties as assigned.

Qualifications

Certifications and LicensuresNone Required
EducationRequiredBachelor'sInformation SystemsOrBachelor'sComputer ScienceOrHigh School or Equivalent
ExperienceRequired2 yearsRelated experience in lieu of Bachelor'sPreferred2 yearsHealthcare
Specific SkillsRequiredCustomer service skillsRequiredCritical thinking skillsRequiredWritten and verbal communication skillsRequiredWork with a teamRequiredInterpersonal skillsRequiredComputer skills appropriate to position

Organization: 0020-BAYCARE HEALTH SYSTEM

Primary Location: FL-Tampa-Information ServicesSchedule: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies

Shift: DaysShift Hours: 7:00am - 12:00pm

Weekend Work: Occasional

On Call: Yes