- Full Time
Pay Level: $12.86 per hour
Know or learn to utilize Siebel Customer Relationship Management system, to coordinate and prioritize all processes and information for donor correspondence. Review, edit and give feedback to analysts on all donor correspondence and edit for accuracy, professionalism and appropriateness of letter. Prioritize actions and ensure the processing of all correspondence. Handle all research written communication submitted by analysts on a daily basis. Assist research analysts in determination of verbiage appropriate for each communication item and return to analysts for final corrections while giving input to complete correspondence. Communications includes returning items to donors and/or staff for corrections. Create and send Memorials, All system generated communications such as Source donors letters, terminated staff notification to donors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process all time sensitive correspondence using Seibel CRM and a variety of office equipment. Run programs that pull necessary information and merge to letter files for editing and printing. Process and assemble letters, memos, reports, lists, forms or other data from creation, either from complete provided information or rough draft. Keep reports of all mailings.
Represent Cru as mediator for staff members and communicate support needs to churches requesting information. Determine appropriate correspondence and recipient of memorial donation acknowledgements and family notification. Review and edit each analyst’s correspondence and research letters for clarity of words and appropriateness
EDUCATION and/or EXPERIENCE:
AA degree plus a minimum of 2 years’ experience in an administrative office with emphasis on secretarial skills and composition or equivalent work experience.