Reservations Agent (Flexible Shift)
- Career Level
- Experienced (Non-Manager)
Reservations Agent (Flexible Shift) - Caribe Royale
The Reservations Agent is responsible for inputting guest reservations for individuals that are requested either by telephone or from within the hotel as well as reservations from the Sales Department, Lexington Services, Travel Agents, and Wholesalers. Duties include: upsells rooms where possible according to established procedures to maximize hotel average room rate, utilizes yield management strategies to ensure a full house whenever possible, processes cancellations, revisions and information updates on changes. provides accurate information about the city and the surrounding attractions when asked by guests, mails hotel-specific information sheets and brochures to guests as requested stays abreast of current rates, rate changes and all promotions, completes daily logs to record number of telephone calls, bookings and cancellations, runs daily reports off the Lanmark System, and assists Supervisor and Reservations/Revenue Manager.
Prior reservations experience is preferred. Must be able to work weekends and holidays.