Call Center Representative

Kennedy Space Center, Florida
Sep 23, 2016
Nov 22, 2016

Position summary


  • Data entry of B2C reservations into central reservation ticketing system. 
  • Communicates with other departments to calendar programs/events as needed. 
  • Answers questions (B2C) in regards to rates, promotions and offers. 
  • Process and ship ticket orders. 
  • Refers clients to the appropriate Sales Manager for negotiations and contracting. 
  • Use proper grammar, communication, & tools to effectively and efficiently handle customer inquiries and/or service issues.
  • Daily manages  the central reservation ticketing system’s inventory. 
  • Creates performances and completes ticket testing for new products. 
  • Creates and generates reports for advanced bookings, performance inventory, local and toll free call data, agents (call) performance, etc.
  • Provides information and generates sales of group and individual tickets and vacation packages through telephone and in-person contact.
  • Qualifies business (telephone) leads for KSCVC and NASA. 
  • Refers leads to appropriate market segment. (i.e. hotel, military, youth, vacation packages). 
  • Upsells products, matching the client to the proper ticket/program/promotional offering. 
  • Closes the sale and inputs bookings into central reservation system.
  • Captures demographic/trend information.
  • Troubleshoots and refers clients to upper management when required.



High School

Area of Study:
High School/College Analytics, Sales & Customer Service training

May additional equivalent experience above the required minimum substitute for the selected level of education:



  • Three to five years experience preferred in professional call center or communications field.
  • Three to five years experience preferred in managing inventory and creating and analyzing reports.

May additional equivalent education above the required minimum substitute for the selected level of experience