CUSTOMER SERVICE CENTER SPECIALIST II
The Customer Service Center Specialist II is responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities, physician referral efforts, and social media. In addition to the responsibilities of a Customer Service Specialist I, this position will handle the daily customer service management of a variety of social media sites (Twitter, Facebook, etc.) for multiple brands and is responsible for responding to customer complaints through these channels as well as all others (i.e., phone, live chat, SMS texting, and email). Required specific skills include: experience working with and managing social media platforms (Facebook, Twitter, Instagram, Yelp, etc.), critical thinking skills, active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated concerns to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgment; able to type 40-45 WPM
This position will be supporting the Marketing Call Center as we expand the hours of operation and requires a flexible schedule to meet the needs of the business.
The training period for this position will be Monday – Friday from 8:00 AM-5:00 PM.
This position has the following schedule starting in September:
Monday-Tuesday 1:00 – 9:00 PM
Friday 7:00 AM-3:00 PM
Saturday –Sunday 10:00 AM-8:00 PMQualifications Certifications and Licensures None Required
Education Required Associate's Related Field Preferred Bachelor's Marketing Or Bachelor's Reference summary for details Or Bachelor's Communications Or Bachelor's Related Field
Experience Required 2 years Customer Service Required 2 years Call Center Preferred 2 years Marketing Preferred 2 years Social Media Preferred 2 years Public Relations Preferred 2 years Healthcare
Specific Skills Required Customer service skills Required Written and verbal communication skills Required Interpersonal skills Required Delegation skills Required Work independently Required Work with a team Required Critical thinking skills Required Organizational skills Required Administrative and clerical skills Required Computer skills appropriate to position Required Knowledge of regulatory standards appropriate to position Required Medical terminology use and understanding Required Conflict Management skills Required Time management skills Required Multi-tasking skills Organization: 0020-BAYCARE HEALTH SYSTEMPrimary Location: FL-Clearwater-System OfficesSchedule: Sunday, Monday, Tuesday, Friday, SaturdayShift: VariableShift Hours: M-Tue 1-9PM, Fri 7AM-3PM, S/S 10AM-8PMWeekend Work: EveryOn Call: Yes