HOSPITALITY ASSISTANT - WHH FOOD & NUTRITION SERVICES

HOSPITALITY ASSISTANT - WHH FOOD & NUTRITION SERVICES(

Job Number: 168285)

Description

The Hospitality Assistant acts as a liaison between the patient, family and nursing staff to translate a verbal food selection order into electronic tickets sent to the kitchen. The Hospitality Assistant utilizes professional phone etiquette and appropriate scripting to conduct incoming calls from internal and external customers. These incoming calls consist of patient meal selections, nursing inquires, inter-departmental inquires, meal scheduling, and additional questions regarding food and nutrition department services. Follow up calls are conducted based on specific patient needs such as diet progression, interface issues between EMR and nutrition management system, stock rooms and patient concerns and requests. In addition, the hospitality assistant must have baseline computer skills and baseline knowledge of variety of diets and food selections. Utilize and process EMR diet orders and subsequently enter information in the nutrition management system.

Qualifications

Certifications and LicensuresPreferredFood Handler
EducationPreferredHigh School or Equivalent
ExperiencePreferred1 yearHealthcareOr1 yearCustomer ServiceOr1 yearCall Center
Specific SkillsRequiredWork independentlyRequiredComputer skills appropriate to positionRequiredWritten and verbal communication skillsRequiredAge specific competenciesRequiredInterpersonal skillsRequiredCustomer service skillsRequiredOrganizational skillsRequiredWork with minimal supervision

Organization: 6100-WINTER HAVEN HOSPITAL

Primary Location: FL-Winter Haven-Winter Haven Hospital, IncSchedule: Varies

Shift: VariableShift Hours: VARIES

Weekend Work: Every

On Call: No