Owner Referral Call Center Sales Representative

Orlando, Florida
Competitive Compensation
Oct 10, 2016
Oct 24, 2016
Contract Type
Full Time

Join one of the fastest growing vacation ownership companies in the world,

Diamond Resorts International®

Imagine a Career Focused on Improving Lives Through the Power of Vacations!


  • Competitive Compensation
  • Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
  • Qualified Sales Leads
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry Leading Training Program
  • Eligibility for our tuition assistance program
  • Real Opportunities for Growth!

If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering Vacations for Life® today!



The Owner Referral Telemarketer makes outbound calls to owner referrals from a list provided by the company based on multiple marketing packages. The Telemarketer offers referrals of qualified owners mini-vacation packages with various prices, gifts and resorts in exchange for a timeshare/vacation ownership sales presentation. The Telemarketer may also take inbound calls with the same initiative. The Telemarketer may harvest additional referral leads from owners.



  • Place outbound calls to in-house referrals to market mini-vacation packages.
  • Learn and become well versed & educated with each package offered.
  • Adhere to the utmost professionalism when interacting with fellow team members/management as well as owners, members and prospects.
  • Follow company guidelines for solicitation including, but not limited to, script adherence in telephone communications.
  • Adhere to company and federal guidelines as they relate to the “Do Not Call” list.
  • Ensure compliance of timekeeping, including clocking in & out procedures and attendance.
  • Meet the established minimum target quota of net qualified packages on a bi-weekly basis.
  • Maintain the minimum budget VPG on all tours.
  • Must not exceed company’s standard cancellation rate for the month.
  • Maintain and/or exceed company-set closing ratio on all total contact calls.
  • Maintain a company-set average calls per day (outbound and inbound total).
  • Take ownership of personal behavior and weekly production levels.
  • Must be familiar with all company programs, systems and resorts.
  • Consistently apply training received on computer programs including, but not limited to, Atlas.
  • Provide superior customer service in accordance with the Company DRIven to Excellence standards.
  • Consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operate office machinery (i.e., computer, copy machine, fax machine).
  • Perform other duties as assigned.


  • One (1) year of prior sales experience within a “one call, one close” environment.
  • Computer proficiency in Microsoft Word, Outlook and Internet Explorer.
  • High School diploma, GED or equivalent.
  • Call Center sales experience preferred.
  • Previous sales or marketing experience in the vacation ownership/timeshare industry preferred.
  • Experience in acquiring/developing leads or referral telemarketing preferred.


  • Must be comfortable selling over the telephone.
  • Excellent telephone and customer relations skills.
  • Must have an outgoing personality, and the ability to communicate in a positive, enthusiastic manner.
  • Ability to work with a high level of professionalism at all times.
  • Able to make decisions quickly and accurately.
  • Must be able to listen to customers’ needs and make accurate suggestions as they relate to customers’ requests.
  • Highly self-motivated with an inner competitiveness.
  • Able to take direction from management and adjust to company’s needs.
  • Excellent customer service skills.
  • Excellent interpersonal and communication skills.
  • Time management; the ability to organize and manage multiple priorities.
  • Problem analysis and problem solving skills.
  • Initiative and adaptability.
  • Detail oriented.

Confidential Interviews will be arranged if required.

Equal Opportunity Employer

For more information, please call 407) 226-9521 and ask for Narineh