GUEST SERVICES PATIENT ADVOCATE

GUEST SERVICES PATIENT ADVOCATE(

Job Number: 168754)

Description

The Guest Services Patient Advocate serves as liaison between hospital patients, physicians, staff and family members. Assures patient and family needs are met and handles patient or family complaints, concerns and questions. Performs all hospital interpretation utilizing the ASL (American Sign Language) system for deaf and hard of hearing patients, their family members and hospital staff face-to-face or via video remote. Assists Guest Services Manager in the coordination and ongoing support of the language services programs for Morton Plant Mease Hospitals.

Required RID NIC certification and 2 years medical interpretation experience. CMI or CID certification preferred.

Associates degree in Sign Language/Interpretation required.

Qualifications

Certifications and LicensuresRequiredDriver's LicenseState of FloridaAndReference summary for detailsPreferredRN (Registered Nurse)
EducationRequiredAssociate'sReference summary for detailsPreferredBachelor'sRelated Field
ExperiencePreferred2 yearsReference summary for detailsPreferred5 yearsRelated Field
Specific SkillsRequiredCustomer service skillsRequiredWritten and verbal communication skillsRequiredInterpersonal skillsRequiredDelegation skillsRequiredWork independentlyRequiredWork with a teamRequiredCritical thinking skillsRequiredOrganizational skillsRequiredAdministrative and clerical skillsRequiredComputer skills appropriate to positionRequiredKnowledge of regulatory standards appropriate to positionRequiredMedical terminology use and understanding

Organization: 2100-MORTON PLANT HOSPITAL ASSOC

Primary Location: FL-Clearwater-Morton Plant HospitalSchedule: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: DaysShift Hours: 8:00 AM - 5:00 PM

Weekend Work: Occasional

On Call: No