END-USER SUPPORT ANALYST II
- Employer
- Baycare
- Location
- Saint Petersburg, Florida
- Salary
- Not Specified
- Posted
- Oct 18, 2016
- Closes
- Nov 12, 2016
- Ref
- 169261
- Industry
- Healthcare
- Category
- Healthcare
END-USER SUPPORT ANALYST II(Job Number: 169261)Description The End-User Support Analyst II is a mid-level IS position that is responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system. This position works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. The End-User Support Analyst II is required to participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. The End-User Support Analyst II also provides basic phone support and support of mobile devices.
EducationRequiredHigh School or EquivalentPreferredAssociate'sRelated FieldPreferredBachelor'sComputer Science
ExperienceRequired5 yearsComputer RelatedOr3 yearsRelevant experience with Associate's
Specific SkillsRequiredComputer skills appropriate to positionRequiredWritten and verbal communication skillsRequiredWork independentlyRequiredCritical thinking skillsRequiredCustomer service skillsRequiredWork with a teamRequiredOrganizational skillsRequiredAdministrative and clerical skills Organization: 0020-BAYCARE HEALTH SYSTEMPrimary Location: FL-St. Petersburg-St. Anthony’s HospitalSchedule: Monday, Tuesday, Wednesday, Thursday, FridayShift: DaysShift Hours: noneWeekend Work: OccasionalOn Call: Yes
This position will require Travel between Pinellas, Hillsborough and Pasco.
Must have hands-on experience with:
- Windows 7
- Microsoft Office 2013
- Windows Server
- Active Directory
- DHCP
- Networking
Must have own transportation - mileage reimbursed.
EducationRequiredHigh School or EquivalentPreferredAssociate'sRelated FieldPreferredBachelor'sComputer Science
ExperienceRequired5 yearsComputer RelatedOr3 yearsRelevant experience with Associate's
Specific SkillsRequiredComputer skills appropriate to positionRequiredWritten and verbal communication skillsRequiredWork independentlyRequiredCritical thinking skillsRequiredCustomer service skillsRequiredWork with a teamRequiredOrganizational skillsRequiredAdministrative and clerical skills Organization: 0020-BAYCARE HEALTH SYSTEMPrimary Location: FL-St. Petersburg-St. Anthony’s HospitalSchedule: Monday, Tuesday, Wednesday, Thursday, FridayShift: DaysShift Hours: noneWeekend Work: OccasionalOn Call: Yes