Greeter

National and Alamo has an exciting opportunity for a Greeter (Orlando Airport.)  The Greeter provides superior, friendly, efficient service during all aspects of the rental car process; greeting and fulfilling club member needs as they relate to the Emerald Aisle rental process. Provides member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Creates and maintains a friendly, efficient environment for all customers. Assists in making all transactions quick and efficient. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

Responsibilities

• Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.
• Welcome members to the facility when they exit the bus or arrive on the lot.
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Ensure that hangtag information is completed correctly.
• Maintain clean low mileage fleet mix requirements.
• Maintain Emerald Aisle for cleanliness.
• Thank member for their business.
• Provide upgraded vehicles on request.
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Qualifications

• Must be at least 18 years of age

• High School Diploma or G.E.D.

• Must have a valid drivers license.

• Minimum of 1 year experience handling customer service functions

• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

• Must be able to stand and walk for a long period of time.

• Must be willing to accept starting pay of $9.50/hour ($10/hour for hours worked after 4pm).

• Must be willing to work at the Orlando Airport location.

• Must be able to understand, read, write, and speak English.

• Aside from religious observation, must be able to work 5 (8) hour shifts per week between the hours of 10am-1am, including weekends and holidays.

Equal Opportunity Employer