Telecom Dispatchers Needed - Must be able to work nights and/or weekends (ORLANDO)
- Employer
- Groupware International
- Location
- Orlando, Florida
- Salary
- Starting rate of pay $9-$11 per hour based on experience
- Posted
- Feb 24, 2017
- Closes
- Apr 25, 2017
- Industry
- Technology, Utilities
- Category
- Administrative, Call Center, Customer Service, Telecommunications
- Hours
- Full Time
- Career Level
- Entry Level
GI Broadband is seeking experienced Cable Dispatchers. Must be able to work nights and weekends. The Dispatcher is responsible for providing communications and support for dispatch services and problem solving between the company and assigned customers. A tremendous emphasis is placed on follow through and a positive, up-beat attitude. Your ability to work effectively under pressure is a must.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answer phone and receive requests for service and installation, primarily from internal personnel or directly from customers
- Contact field personnel via phone to communicate the need for service or installation work
- Call customer to confirm scheduling of work
- Track progress and check work status of field technicians to ensure the timely servicing of customer orders
- Schedule, route, and assign work to installers and other technicians
- Research accounts to resolve customer problems and needs
- Analyzes customer problems, prepare reports and problem logs as requested
Position Requirements:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong organizational, multitasking and communications skills
- Must be flexible as hours and days may change due to business need (Willing to work Nights & Weekends)
- Ability to sit for long periods of time while viewing a computer screen
- Ability to work in an environment which at times may be loud
- Strong typing and computer skills
- Must be able to pass pre-employment testing (drug screen, MVR & background check)
Starting rate of pay $8-$10 per hour based on experience.
GI Broadband is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, national origin, gender, age, handicap or veteran status. All qualified applicants will be given equal opportunity. Selection decisions are based on job-related factors.